Respoe fits best for
Webshops with 2 to 25 people in customer service who want the order beside the conversation and one fixed price
Respoe vs Zendesk
Zendesk is a large platform for large support teams, while Respoe is built for webshop customer service
Zendesk is one of the most widely used helpdesks in the world, with telephony, many channels and a large app marketplace. Respoe is built for Danish webshops with the order, parcel and invoice beside the conversation, and one price for the whole team.
Zendesk fits best for
Large support teams with telephony and many departments
Price a month for a team of 6
Respoe$299
Zendesk$414
Information about Zendesk checked on 9 November 2026 on Zendesk pricing page
At a glance
How Respoe and Zendesk compare on price, AI and features
Topic
Respoe
Zendesk
Pricing model
Per team with users included
Per agent per month, AI resolutions per unit beyond an allowance
Lowest plan
$149 a month
$19 per agent a month (Support Team, annual billing)
AI
500 to 2,000 AI replies a month in the plan
5 to 10 automated resolutions per agent, then $1.50 to $2.00 each
Free trial
14 days, no card
14 days
Pricing and getting started
4 / 4
2 / 4
Channels
5 / 6
3,5 / 6
Webshop and operations
6 / 6
2 / 6
AI, help center and reports
5 / 5
4 / 5
The numbers count the features in the table further down, where “partly” counts as a half and features we could not confirm for Zendesk count as zero.
In short
The three differences that matter most in practice
One price for the team
Zendesk charges per agent. Respoe's Team plan includes 10 users, so the warehouse and the owner can reply without extra licences.
The order is built in
Zendesk has an official Shopify integration. Respoe also shows GLS, PostNord, payment and e-conomic beside the same conversation.
Zendesk covers more ground
Telephony, IVR, many help centers and a large app marketplace. If you need those, Zendesk is the stronger choice.
Price
What a team of 6 people pays, worked out from public prices
Six people answer customers on email, chat and social. We compare with Zendesk's Suite Team, the lowest plan with chat and messaging, on monthly billing.
Respoe · Team
$299 a month
Team plan: $299 · 10 users included, 6 used: 0 extra
Zendesk · Suite Team
$414 a month
Agents: 6 × $69
In the example Respoe costs $115 less a month than Zendesk, before add-ons and usage.
- Respoe's prices exclude VAT. An AI reply in Respoe is every draft, reply, summary or translation; it is not the same unit as a “resolution” or “outcome” elsewhere.
- With annual billing Suite Team is $55 per agent, so 6 × $55 = $330 a month.
- The plan includes 5 automated AI resolutions per agent a month. More cost $1.50 (committed) or $2.00 each. Social channels and telephony can carry extra fees.
See all of Zendesk's published plans and what they cover
| Plan | Price | What the price covers |
|---|---|---|
| Support Team | $19 / $25 | Per agent a month (annual / monthly billing). Email and ticketing. |
| Suite Team | $55 / $69 | Per agent a month. Adds AI agents, live chat, messaging and telephony. |
| Suite Professional | $115 / $149 | Per agent a month. Adds AI writing tools, IVR and more help centers. |
| Suite Enterprise | Talk to sales | Price not published. |
Prices checked on 9 November 2026, source: Zendesk pricing page. Respoe's prices exclude VAT, extra users cost $22 a month, extra webshops $30 a month, and 1,000 extra AI replies cost $75.
Features
The features side by side with short notes on what is included
“Not confirmed” means we could not confirm the feature on Zendesk's public pages, and it may well exist, for example through a third-party app.
Feature
Respoe
Zendesk
Pricing and getting started
Priced per team rather than per user
YesUsers included in the plan
NoPer agent
Free trial
Yes14 days, no card
Yes14 days
Danish interface
Yes
YesDanish can be chosen as agent language
Price list in Danish kroner
YesExcl. VAT
Not confirmed
Channels
Yes
Yes
Website chat
Yes
PartlyFull live chat from Suite Team
YesTeam and Pro
PartlyFrom Suite Team, with extra fees
Messenger and Instagram
YesTeam and Pro
PartlyFrom Suite Team, with extra fees
Phone
NoNo phone system. Relatel call history beside the customer
YesFrom Suite Team; numbers and minutes are add-ons
Amazon and eBay
YesTeam and Pro
Not confirmed
Webshop and operations
Shopify orders beside the conversation
Yes
YesOfficial integration
WooCommerce
Yes
Not confirmed
PrestaShop
YesIncluding a module for the chat
Not confirmed
Refund or cancel from the conversation
YesShopify and WooCommerce, Team and Pro
YesRefunds and cancellations via Shopify
GLS and PostNord on the order
YesShipmondo too
Not confirmed
e-conomic
YesPro
Not confirmed
AI, help center and reports
AI drafts for the team
YesEvery plan, with sources
PartlyFrom Suite Professional
AI that answers customers
YesTeam and Pro, only from approved articles
YesFrom Suite Team
AI included in the plan price
Yes500 to 2,000 AI replies a month by plan
Partly5 to 10 resolutions per agent, then per unit
Help center
YesOn your own domain
Yes
Reports
YesBasic on Start
Yes
Sources: Zendesk pricing page, Zendesk: languages by product, Zendesk: the Shopify integration. Checked on 9 November 2026.
For Danish webshops
Respoe is built in Denmark for the systems Danish webshops use
Danish from the first click
Interface, chat, help center and automatic replies in Danish, and support from a Danish team.
GLS, PostNord and Shipmondo
The parcel's status and latest event sit on the order, so nobody has to look up the tracking number.
e-conomic and Business Central
Respoe has integrations with e-conomic and Business Central, so balances and invoices can sit beside the customer (Pro).
Shopify, WooCommerce and PrestaShop
Orders from the webshops Danish stores typically use, found by the customer's email address.
Prices in kroner
From DKK 999 a month excl. VAT for the whole team on the Danish price list. No exchange rate on the invoice.
Data in the EU
The app and its database run on servers in Germany.
Shopify
WooCommerce
PrestaShop
GLS
PostNord
e-conomic
Switching
How to move from Zendesk to Respoe, step by step
Most teams can answer customers from Respoe the same day, because the old system can keep running while you test.
- Step 1
Create the workspace
Try free for 14 days without a card. Invite the team and connect your webshop so orders sit beside conversations.
- Step 2
Forward the support email
Set your support address to forward to Respoe. Keep Zendesk running while you test and move the address completely when you are ready.
- Step 3
Move your help articles
Import articles from PDF, Word, Markdown or text files. They become drafts you review before they are published and used by the AI.
- Step 4
Swap the chat on your site
Add Respoe's chat in your colours and recreate the saved replies you use most. Then switch the old chat off.
This comes across to Respoe
- New messages, as soon as the support email forwards to Respoe
- Help articles from PDF, Word, Markdown or text files as drafts
- Customers and orders, fetched from your webshop once it is connected
This stays in the old system
- Old ticket history, because Respoe has no importer for conversations from Zendesk today, so keep access or an export for as long as you need it
- On the Pro plan we help with setup and migration, so you don't have to do it alone.
Honestly
When you should choose Zendesk over Respoe
Respoe is not the right choice for everyone, and these are the situations where we think Zendesk fits better.
You have a large support team
Many agents, several departments and skills-based routing are what Zendesk is built for.
The phone is a main channel
Zendesk has telephony and IVR in the platform. Respoe has no phone system, only call history from Relatel.
You need a large app marketplace
Zendesk has an extensive ecosystem of apps and partners for almost every system.
Choose Respoe if this sounds like you
- You are a webshop with 2 to 25 people answering customers
- You want to see order, parcel and payment without switching tabs
- You want a fixed price in kroner with AI included
Questions
Questions about Respoe and Zendesk
Is Respoe cheaper than Zendesk?
For a team of six, Respoe Team is $299 a month, while Zendesk Suite Team is $69 per agent on monthly billing according to their pricing page, so $414. The more people answer, the bigger the gap, because Respoe's Team plan includes 10 users.
Does Zendesk support Danish?
Yes. According to Zendesk's own help page, agents can choose Danish, and the help center and chat are available in Danish. Respoe is Danish from the ground up, including support.
Can we move our old conversations from Zendesk to Respoe?
Not automatically today. Respoe has no tool that imports ticket history from Zendesk. New messages arrive in Respoe as soon as your email is connected, and help articles can be imported from files. Keep access to, or an export from, Zendesk for as long as you need the old history.
Is Respoe affiliated with Zendesk?
No. Respoe is an independent Danish product. Zendesk is a trademark of its owner. The information about Zendesk on this page comes from their public pages, checked on 9 November 2026, and may have changed since.
Can we try Respoe before we switch?
Yes. You can try every feature free for 14 days without a card. Many teams run Respoe beside their current system during the trial before moving the support address over completely.
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Zendesk is a trademark of its owner, and Respoe is not affiliated with, sponsored or endorsed by Zendesk. The information about Zendesk comes from their public pages on 9 November 2026 and may have changed, so see Zendesk's current terms on their site.
Try Respoe free with your own inbox for 14 days
Connect your email and webshop, invite the team and answer from Respoe the same day.
- No card needed
- Priced per team, not per seat
- Danish support