Respoe fits best for
Webshops with 2 to 25 people in customer service who want the order beside the conversation and one fixed price
Respoe vs Kustomer
Kustomer is built for large service departments, while Respoe is built for webshops with a small team
Kustomer is a CRM-based customer service platform for large organisations, priced by quote with usage-based AI. Respoe is a webshop helpdesk with public prices from DKK 999 a month and AI in the plan.
Kustomer fits best for
Large organisations with many brands and voice
Information about Kustomer checked on 9 November 2026 on Kustomer pricing page
At a glance
How Respoe and Kustomer compare on price, AI and features
Topic
Respoe
Kustomer
Pricing model
Per team with users included
Quote from sales; AI and channels by usage
Lowest plan
$149 a month
No public price
AI
500 to 2,000 AI replies a month in the plan
Concierge $0.75 per engaged conversation; AI agents for reps $50 per user
Free trial
14 days, no card
None mentioned
Pricing and getting started
4 / 4
0 / 4
Channels
5 / 6
5 / 6
Webshop and operations
6 / 6
0 / 6
AI, help center and reports
5 / 5
3 / 5
The numbers count the features in the table further down, where “partly” counts as a half and features we could not confirm for Kustomer count as zero.
In short
The three differences that matter most in practice
Public prices
Kustomer prices by quote. Respoe's prices are on the website and you can start on your own the same day.
Built for a small team
Respoe is for webshops with 2 to 25 people in customer service. Kustomer is built for large contact centres.
Kustomer does more at scale
Voice, up to 300 brands, advanced routing and a CRM layer suit large organisations.
Price
What a team of 6 people pays, worked out from public prices
Kustomer does not publish plan prices, so we cannot work out an example, and here is only Respoe's price for a team of 6.
Respoe · Team
$299 a month
Kustomer
Price on request
Concierge $0.75 per engaged conversation; AI agents for reps $50 per user
- Respoe's prices exclude VAT. An AI reply in Respoe is every draft, reply, summary or translation; it is not the same unit as a “resolution” or “outcome” elsewhere.
See all of Kustomer's published plans and what they cover
| Plan | Price | What the price covers |
|---|---|---|
| Enterprise | Talk to sales | Price not published. |
| Ultimate | Talk to sales | Price not published. |
| Usage | By usage | For example AI Concierge $0.75 per conversation, voice from $0.02 a minute, storage $50 per GB a month. |
Prices checked on 9 November 2026, source: Kustomer pricing page. Respoe's prices exclude VAT, extra users cost $22 a month, extra webshops $30 a month, and 1,000 extra AI replies cost $75.
Features
The features side by side with short notes on what is included
“Not confirmed” means we could not confirm the feature on Kustomer's public pages, and it may well exist, for example through a third-party app.
Feature
Respoe
Kustomer
Pricing and getting started
Priced per team rather than per user
YesUsers included in the plan
NoQuote from sales
Free trial
Yes14 days, no card
NoNone mentioned
Danish interface
Yes
Not confirmed
Price list in Danish kroner
YesExcl. VAT
Not confirmed
Channels
Yes
Yes
Website chat
Yes
Yes
YesTeam and Pro
YesMeta's fee plus 20%
Messenger and Instagram
YesTeam and Pro
Yes
Phone
NoNo phone system. Relatel call history beside the customer
YesFrom $0.02 a minute
Amazon and eBay
YesTeam and Pro
Not confirmed
Webshop and operations
Shopify orders beside the conversation
Yes
Not confirmed
WooCommerce
Yes
Not confirmed
PrestaShop
YesIncluding a module for the chat
Not confirmed
Refund or cancel from the conversation
YesShopify and WooCommerce, Team and Pro
Not confirmed
GLS and PostNord on the order
YesShipmondo too
Not confirmed
e-conomic
YesPro
Not confirmed
AI, help center and reports
AI drafts for the team
YesEvery plan, with sources
Not confirmed
AI that answers customers
YesTeam and Pro, only from approved articles
Yes$0.75 per engaged conversation
AI included in the plan price
Yes500 to 2,000 AI replies a month by plan
NoBy usage
Help center
YesOn your own domain
Yes
Reports
YesBasic on Start
Yes
Sources: Kustomer pricing page, Kustomer pricing details. Checked on 9 November 2026.
For Danish webshops
Respoe is built in Denmark for the systems Danish webshops use
Danish from the first click
Interface, chat, help center and automatic replies in Danish, and support from a Danish team.
GLS, PostNord and Shipmondo
The parcel's status and latest event sit on the order, so nobody has to look up the tracking number.
e-conomic and Business Central
Respoe has integrations with e-conomic and Business Central, so balances and invoices can sit beside the customer (Pro).
Shopify, WooCommerce and PrestaShop
Orders from the webshops Danish stores typically use, found by the customer's email address.
Prices in kroner
From DKK 999 a month excl. VAT for the whole team on the Danish price list. No exchange rate on the invoice.
Data in the EU
The app and its database run on servers in Germany.
Shopify
WooCommerce
PrestaShop
GLS
PostNord
e-conomic
Switching
How to move from Kustomer to Respoe, step by step
Most teams can answer customers from Respoe the same day, because the old system can keep running while you test.
- Step 1
Create the workspace
Try free for 14 days without a card. Invite the team and connect your webshop so orders sit beside conversations.
- Step 2
Forward the support email
Set your support address to forward to Respoe. Keep Kustomer running while you test and move the address completely when you are ready.
- Step 3
Move your help articles
Import articles from PDF, Word, Markdown or text files. They become drafts you review before they are published and used by the AI.
- Step 4
Swap the chat on your site
Add Respoe's chat in your colours and recreate the saved replies you use most. Then switch the old chat off.
This comes across to Respoe
- New messages, as soon as the support email forwards to Respoe
- Help articles from PDF, Word, Markdown or text files as drafts
- Customers and orders, fetched from your webshop once it is connected
This stays in the old system
- Old ticket history, because Respoe has no importer for conversations from Kustomer today, so keep access or an export for as long as you need it
- On the Pro plan we help with setup and migration, so you don't have to do it alone.
Honestly
When you should choose Kustomer over Respoe
Respoe is not the right choice for everyone, and these are the situations where we think Kustomer fits better.
You are a large organisation
Kustomer is built for large service departments with many brands and advanced routing.
Voice is a main channel
Kustomer has voice in the platform. Respoe has no phone system.
You want a customer CRM in the helpdesk
Kustomer is built around a unified customer timeline and data across systems.
Choose Respoe if this sounds like you
- You want to know the price without a sales call
- You are a Danish webshop with a smaller team
- You want to try free for 14 days and set it up yourselves
Questions
Questions about Respoe and Kustomer
What does Kustomer cost?
Kustomer does not publish plan prices; you have to talk to sales. Their pricing details list usage rates, such as $0.75 per AI conversation and voice from $0.02 a minute. That is why this page has no worked example.
Can we move our old conversations from Kustomer to Respoe?
Not automatically today. Respoe has no tool that imports ticket history from Kustomer. New messages arrive in Respoe as soon as your email is connected, and help articles can be imported from files. Keep access to, or an export from, Kustomer for as long as you need the old history.
Is Respoe affiliated with Kustomer?
No. Respoe is an independent Danish product. Kustomer is a trademark of its owner. The information about Kustomer on this page comes from their public pages, checked on 9 November 2026, and may have changed since.
Can we try Respoe before we switch?
Yes. You can try every feature free for 14 days without a card. Many teams run Respoe beside their current system during the trial before moving the support address over completely.
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Kustomer is a trademark of its owner, and Respoe is not affiliated with, sponsored or endorsed by Kustomer. The information about Kustomer comes from their public pages on 9 November 2026 and may have changed, so see Kustomer's current terms on their site.
Try Respoe free with your own inbox for 14 days
Connect your email and webshop, invite the team and answer from Respoe the same day.
- No card needed
- Priced per team, not per seat
- Danish support