Respoe fits best for
Webshops with 2 to 25 people in customer service who want the order beside the conversation and one fixed price
Respoe vs Wilmo
Wilmo is built for large ticket volumes with AI on autopilot, while Respoe is built for smaller teams on a fixed price
Wilmo is a Danish webshop helpdesk from Wilmo ApS in Copenhagen, where AI agents resolve tickets on autopilot and the price follows ticket volume from €1,000 a month for up to 1,000 tickets. Respoe is also Danish and built for webshops, but is priced per team from DKK 999 a month with a number of AI replies included, so it fits webshops with fewer conversations best.
Wilmo fits best for
Large webshops with many tickets that want AI to resolve most of them
Price a month for a team of 6
RespoeDKK 1,999
WilmoDKK 7,460
Information about Wilmo checked on 10 November 2026 on Wilmo pricing page
At a glance
How Respoe and Wilmo compare on price, AI and features
Topic
Respoe
Wilmo
Pricing model
Per team with users included
Fixed price by tickets per month, unlimited users and AI included
Lowest plan
$149 a month
€1,000 a month for up to 1,000 tickets (Basic)
AI
500 to 2,000 AI replies a month in the plan
AI agent and copilot are included in every plan with no per-resolution fee
Free trial
14 days, no card
Not stated, Wilmo offers a demo
Pricing and getting started
4 / 4
1 / 4
Channels
5 / 6
3,5 / 6
Webshop and operations
6 / 6
4 / 6
AI, help center and reports
5 / 5
4 / 5
The numbers count the features in the table further down, where “partly” counts as a half and features we could not confirm for Wilmo count as zero.
In short
The three differences that matter most in practice
Respoe costs a fraction for a smaller team
Wilmo's smallest plan is €1,000 a month, while Respoe Team is DKK 1,999 for 10 users, so for webshops with under 1,000 conversations a month Respoe is far cheaper.
Wilmo goes further with AI on autopilot
Wilmo lets AI agents resolve whole tickets per category with unlimited AI on every plan, where Respoe has a number of AI replies a month and lets AI answer customers on Team and Pro.
Respoe covers more Danish systems and channels
Respoe has WhatsApp, PrestaShop, e-conomic and a help center on your own domain, which Wilmo does not mention, while Wilmo has DanDomain, Magento, Uniconta and more ERP systems.
Price
What a team of 6 people pays, worked out from public prices
Six people answer customers, and we assume about 1,000 tickets a month, which is Wilmo's smallest plan. Wilmo does not charge per user, so the number of people does not change the price.
Respoe · Team
DKK 1,999 a month
Team plan: DKK 1,999 · 10 users included, 6 used: 0 extra
Wilmo · Basic
DKK 7,460 a month
Basic, up to 1,000 tickets
In the example Respoe costs DKK 5,461 less a month than Wilmo, before add-ons and usage. Wilmo's euro price is converted at the euro central rate of 7.46.
- Respoe's prices exclude VAT. An AI reply in Respoe is every draft, reply, summary or translation; it is not the same unit as a “resolution” or “outcome” elsewhere.
- Wilmo's pricing page does not say what a ticket is or what going over the plan's volume costs, so the comparison only holds within the plan.
- Wilmo's AI can resolve all 1,000 tickets with no surcharge, while Respoe Team includes 1,000 AI replies and 1,000 more cost DKK 500.
See all of Wilmo's published plans and what they cover
| Plan | Price | What the price covers |
|---|---|---|
| Basic | €1,000 | A month. Up to 1,000 tickets. |
| Growth | €2,000 | A month. Up to 2,500 tickets. |
| Pro | €3,000 | A month. Up to 5,000 tickets. |
| Advanced | €5,000 | A month. Up to 10,000 tickets. |
| Enterprise | €10,000 | A month. Up to 25,000 tickets, more by agreement. |
Prices checked on 10 November 2026, source: Wilmo pricing page. Respoe's prices exclude VAT, extra users cost $22 a month, extra webshops $30 a month, and 1,000 extra AI replies cost $75.
Features
The features side by side with short notes on what is included
“Not confirmed” means we could not confirm the feature on Wilmo's public pages, and it may well exist, for example through a third-party app.
Feature
Respoe
Wilmo
Pricing and getting started
Priced per team rather than per user
YesUsers included in the plan
YesUnlimited users, priced by tickets
Free trial
Yes14 days, no card
Not confirmedNot stated, demo
Danish interface
Yes
Not confirmedThe site is in English
Price list in Danish kroner
YesExcl. VAT
NoPrices in euros
Channels
Yes
Yes
Website chat
Yes
Yes
YesTeam and Pro
Not confirmedNot mentioned
Messenger and Instagram
YesTeam and Pro
Yes
Phone
NoNo phone system. Relatel call history beside the customer
PartlyListed as coming soon
Amazon and eBay
YesTeam and Pro
Not confirmedNot mentioned
Webshop and operations
Shopify orders beside the conversation
Yes
Yes
WooCommerce
Yes
Yes
PrestaShop
YesIncluding a module for the chat
Not confirmedNot mentioned
Refund or cancel from the conversation
YesShopify and WooCommerce, Team and Pro
YesRefunds through Shopify, cancellations and edits mentioned
GLS and PostNord on the order
YesShipmondo too
YesShipmondo, DAO and Bring too
e-conomic
YesPro
Not confirmedNot mentioned, Business Central and Uniconta are
AI, help center and reports
AI drafts for the team
YesEvery plan, with sources
Yes
AI that answers customers
YesTeam and Pro, only from approved articles
YesAutopilot per ticket category
AI included in the plan price
Yes500 to 2,000 AI replies a month by plan
YesNo add-on fees on any plan
Help center
YesOn your own domain
Not confirmedNo public help center mentioned
Reports
YesBasic on Start
Yes
Sources: Wilmo pricing page, Wilmo integrations, Wilmo channels, Wilmo data processing agreement, Wilmo sub-processors. Checked on 10 November 2026.
For Danish webshops
Respoe is built in Denmark for the systems Danish webshops use
Danish from the first click
Interface, chat, help center and automatic replies in Danish, and support from a Danish team.
GLS, PostNord and Shipmondo
The parcel's status and latest event sit on the order, so nobody has to look up the tracking number.
e-conomic and Business Central
Respoe has integrations with e-conomic and Business Central, so balances and invoices can sit beside the customer (Pro).
Shopify, WooCommerce and PrestaShop
Orders from the webshops Danish stores typically use, found by the customer's email address.
Prices in kroner
From DKK 999 a month excl. VAT for the whole team on the Danish price list. No exchange rate on the invoice.
Data in the EU
The app and its database run on servers in Germany.
Shopify
WooCommerce
PrestaShop
GLS
PostNord
e-conomic
Switching
How to move from Wilmo to Respoe, step by step
Most teams can answer customers from Respoe the same day, because the old system can keep running while you test.
- Step 1
Create the workspace
Try free for 14 days without a card. Invite the team and connect your webshop so orders sit beside conversations.
- Step 2
Forward the support email
Set your support address to forward to Respoe. Keep Wilmo running while you test and move the address completely when you are ready.
- Step 3
Move your help articles
Import articles from PDF, Word, Markdown or text files. They become drafts you review before they are published and used by the AI.
- Step 4
Swap the chat on your site
Add Respoe's chat in your colours and recreate the saved replies you use most. Then switch the old chat off.
This comes across to Respoe
- New messages, as soon as the support email forwards to Respoe
- Help articles from PDF, Word, Markdown or text files as drafts
- Customers and orders, fetched from your webshop once it is connected
This stays in the old system
- Old ticket history, because Respoe has no importer for conversations from Wilmo today, so keep access or an export for as long as you need it
- On the Pro plan we help with setup and migration, so you don't have to do it alone.
Honestly
When you should choose Wilmo over Respoe
Respoe is not the right choice for everyone, and these are the situations where we think Wilmo fits better.
You have thousands of tickets a month
Wilmo's price follows tickets rather than users, so large teams with high volume get a fixed price with unlimited AI.
You want AI to resolve most tickets itself
Wilmo is built around AI agents that resolve whole tickets on autopilot and only hand the hard ones to a person.
You use DanDomain, Magento or Uniconta
Wilmo has integrations to DanDomain, Magento, Shopware, Uniconta and more ERP systems that Respoe does not have.
Choose Respoe if this sounds like you
- You have under 1,000 conversations a month and want to pay in kroner per team
- You want to try the system free for 14 days without booking a demo first
- You use WhatsApp, PrestaShop or e-conomic and want a help center on your own domain
Questions
Questions about Respoe and Wilmo
Are Wilmo and Respoe both Danish?
Yes. Wilmo is run by Wilmo ApS in Copenhagen according to its data processing agreement, and Respoe is developed by Bullmade ApS in Denmark. Both store customer data in the EU, but Wilmo states that some sub-processors, for example for AI and phone, are in the US.
When is Wilmo cheaper than Respoe?
Wilmo only becomes competitive when you have so many conversations that Respoe needs many extra AI packs. At 1,000 tickets a month Wilmo Basic is €1,000, while Respoe Team is DKK 1,999 with 1,000 AI replies included.
Can we move our old conversations from Wilmo to Respoe?
Not automatically today. Respoe has no tool that imports ticket history from Wilmo. New messages arrive in Respoe as soon as your email is connected, and help articles can be imported from files. Keep access to, or an export from, Wilmo for as long as you need the old history.
Is Respoe affiliated with Wilmo?
No. Respoe is an independent Danish product. Wilmo is a trademark of its owner. The information about Wilmo on this page comes from their public pages, checked on 9 November 2026, and may have changed since.
Can we try Respoe before we switch?
Yes. You can try every feature free for 14 days without a card. Many teams run Respoe beside their current system during the trial before moving the support address over completely.
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Wilmo is a trademark of its owner, and Respoe is not affiliated with, sponsored or endorsed by Wilmo. The information about Wilmo comes from their public pages on 10 November 2026 and may have changed, so see Wilmo's current terms on their site.
Try Respoe free with your own inbox for 14 days
Connect your email and webshop, invite the team and answer from Respoe the same day.
- No card needed
- Priced per team, not per seat
- Danish support