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Shopify in Respoe

Orders, refunds, discount codes, cancellations and notes.

Set up under Apps in Respoe in a few minutes.

Try free for 14 daysHow to connect

What Respoe shows

  • The customer's latest orders beside the conversation with items, images, SKUs, delivery, tracking, refunds and returns.
  • A timeline for the order and a link to it in Shopify.
  • The orders are also used by the AI and in the customer portal.

What Respoe can do

  • Refund in full or in part, with line items and shipping, to the original payment.
  • Cancel with a reason, restock and a notice to the customer.
  • Change the shipping address, replace the order note and add tags.
  • Create a single-use personal discount code and a replacement draft order.

Setup

How to connect Shopify

Every integration is set up under Apps in Respoe. Keys and tokens are stored encrypted, and each connection can be limited to chosen inboxes.

  1. 1

    Open Apps in Respoe and choose Shopify.

  2. 2

    Sign in at Shopify and approve the access Respoe asks for.

  3. 3

    Choose which inboxes the connection is used for.

What you need

  • Read access to orders, customers and returns; write access to orders, discounts and draft orders for the actions.
  • Actions are off until you turn them on per connection.

Good to know

  • Respoe reads the last 60 days of orders.
  • Orders with split payments, on hold or partly fulfilled are handled in Shopify.
  • Orders are found by the customer's verified email: an address the customer wrote from, or a sign-in from the webshop.

Related integrations

All 40 integrations

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