For your business
Customer service for small webshops where the owner, the warehouse and the part-time helper can all answer without paying a licence each
Respoe brings email and chat into one inbox with the order beside it, the AI writes drafts from your articles, and you can answer from your phone in the warehouse, for one price for the whole team.
Before and after
What customer service looks like in a small webshop before and after one inbox with the order beside it
The example is a made-up webshop where the owner and a part-time helper reply. It's a typical setup, not a measurement.
Without the order beside the conversation
4 steps- 1Emails in a shared Gmail where nobody knows who replied
- 2The chat on another site that's only checked now and then
- 3Orders looked up in the webshop for every question
- 4Replying from the phone takes three apps
With Respoe
3 steps- 1Email and chat in one inbox with an owner and a status
- 2The order sits beside every conversation
- 3Reply from the mobile app with notifications
Guide
How a small webshop sets up customer service in one day without a consultant
This order takes most people a working day, and it doesn't need a developer.
- 01Choose one support address and use it everywhereOrder confirmations, the website and invoices should point to the same address so everything lands in one place.
- 02Forward the address and verify the domainThen emails come into the helpdesk, and replies are sent from your own address.
- 03Add the chat to the website with opening hoursWrite an out-of-hours text so the customer knows when to expect a reply.
- 04Connect the webshopThen the order sits beside every conversation, and “where is my parcel” takes seconds instead of minutes.
- 05Write three help articlesDelivery, returns and payment. Customers use them in the help center, and the AI uses them when it writes drafts.
- 06Install the mobile appWith notifications you can reply even when you're in the warehouse.
Checklist
Checklist for customer service in a small webshop
Common mistakes
The mistakes we see most often and how to avoid them
- Paying per user for people who reply now and thenThe warehouse and the owner reply rarely but should be able to. A price per team makes it free to include them.
- Having the chat open with nobody replyingA chat without replies is worse than no chat. Set opening hours and an out-of-hours text.
What Respoe does for you here
How Respoe helps with what the guide describes without you having to build it yourself
Priced per team, not per user
Start includes three users, and an extra user costs $22 a month.
Email and chat together
The support email and the website chat in one inbox with an owner and a status.
The order beside the conversation
Orders from your webshop beside every conversation, so “where is my parcel” takes seconds.
AI drafts with sources
500 AI replies a month on Start, from your own help articles.
A mobile app
Answer customers and get notifications, also when you're away from the computer.
Ready the same day
Forward the email, add the chat and connect the webshop without consultants.
Start costs $149 a month for the whole workspace, and you can try it free for 14 days without a card.
Calculator
Work out what a per-agent price costs you compared with one price for the whole team
The calculation uses Respoe's public prices excluding VAT and the per-agent price you enter. It doesn't account for AI replies and webshops.
Integrations
The systems that belong with this way of working
Pricing
You pay one price for the whole team, and you can try everything free for 14 days without a card
Start
$149 / mo
3 users · 500 AI replies · 1 webshop
Team
$299 / mo
10 users · 1,000 AI replies · 3 webshops
Pro
$599 / mo
25 users · 2,000 AI replies · unlimited webshops
Questions we often get about this
What does it cost for a small webshop?
Start costs $149 a month for three users, 500 AI replies and one webshop. An extra user costs $22 and an extra webshop $30 a month.
Do we need a consultant for the setup?
No, most are up and running the same day: forward the email, add the chat and connect the webshop.
What happens after the 14 days?
You choose a plan or let the trial run out. There's no card, so you're not charged automatically.
Try Respoe free with your own inbox for 14 days
Connect your email and webshop, invite the team and answer from Respoe the same day.
- No card needed
- Priced per team, not per seat
- Danish support