For the job
An AI chatbot for webshops that only answers from your own articles and hands over to a person when it is unsure
The AI reads the conversation, the customer's order and the articles you approved for AI, and you decide whether it only writes drafts for the team or may answer customers itself in chat and email.
Before and after
What a returns-policy question looks like before and after the AI writes the answer from your article
The example is a made-up question about the return deadline, which is in an approved help article. The steps are a typical workflow, not a measurement.
Without the order beside the conversation
4 steps- 1Read the customer's question
- 2Find the returns policy on the website
- 3Check the order date in the webshop
- 4Write the reply from scratch
With Respoe
2 steps- 1The AI draft is ready with the return deadline and the order date, with sources beside it
- 2Send with one click, or let the AI answer itself in the chat
Guide
How to prepare an AI chatbot so it answers correctly and knows when to hand over
An AI chatbot is only as good as the articles it answers from and the rules for when a person takes over.
- 01Start with the questions that come most oftenDelivery, returns, right of withdrawal, sizes and payment cover most messages. Write an article for each topic before turning the AI on.
- 02Write numbers and deadlines precisely in the articles“30-day returns from delivery” gives a precise answer; “a reasonable time” gives a vague one.
- 03Only approve articles you stand behindThe AI only answers from articles approved for AI. Old or doubtful articles shouldn't be approved.
- 04Start with drafts before the AI answers itselfLet the team send AI drafts for a while. When drafts rarely need editing, the AI can answer itself in the chat.
- 05Decide when a person should take overOrder questions with amounts, complaints and customers asking for a person should go to the team. Respoe hands over in those cases.
- 06See what the articles don't answerQuestions the AI couldn't answer show which article is missing. Write it, and the AI can answer next time.
Checklist
Checklist before the AI answers your customers
Common mistakes
The mistakes we see most often and how to avoid them
- Turning on automatic answers from day oneWithout a period of drafts you don't know how often answers need editing.
- Letting the AI answer about amounts and refundsQuestions about money should go to a person who can see the order and act.
- Forgetting to update the articlesWhen the return deadline or shipping price changes, the article must change the same day, or the AI answers wrongly.
What Respoe does for you here
How Respoe helps with what the guide describes without you having to build it yourself
Only your approved articles
The AI answers from articles you approved for AI, not from the internet.
Sources beside every answer
Every draft shows which article and which order the answer is based on.
Hands over to the team
On order questions, when unsure, or when the customer asks for a person, the conversation goes to the team.
Drafts or answers
Start with drafts the team sends with one click, and let the AI answer itself once you trust it.
Translation and summaries
Translate messages both ways and get a summary of long conversations with one shortcut.
Your own AI key
Use Respoe's AI, or your own OpenAI, Anthropic or OpenRouter key for $119 a month.
AI drafts are on every plan. AI that answers customers itself is included from the Team plan. Start includes 500 AI replies a month, Team 1,000 and Pro 2,000, and 1,000 extra cost $75.
Calculator
Work out how many AI replies you need a month and which plan fits
The calculation uses Respoe's public prices excluding VAT. Every draft, reply, summary or translation counts as one AI reply; the number of users is not included.
Integrations
The systems that belong with this way of working
Pricing
You pay one price for the whole team, and you can try everything free for 14 days without a card
Start
$149 / mo
3 users · 500 AI replies · 1 webshop
Team
$299 / mo
10 users · 1,000 AI replies · 3 webshops
Pro
$599 / mo
25 users · 2,000 AI replies · unlimited webshops
Questions we often get about this
Can the AI make up answers that aren't in the articles?
It is set up to answer only from the articles you approved and the customer's order. If the answer isn't there, it hands the conversation to the team.
What counts as an AI reply?
Every draft, reply, summary or translation the AI makes counts as one. On Pro, translations are free, and with your own key AI replies don't count against the plan.
Which model does the AI use?
Respoe includes its own AI in the price. You can also use your own OpenAI, Anthropic or OpenRouter key.
Try Respoe free with your own inbox for 14 days
Connect your email and webshop, invite the team and answer from Respoe the same day.
- No card needed
- Priced per team, not per seat
- Danish support