Respoe fits best for
Webshops with 2 to 25 people in customer service who want the order beside the conversation and one fixed price
Respoe vs Trengo
Both charge per team, but Respoe does not count conversations, so busy months cost the same
Trengo is a European inbox for WhatsApp, email, chat and social with a flat plan that includes a number of users and conversations. Respoe shares the idea of one price for the team, but has no conversation limit and is built for webshops with the order beside the conversation.
Trengo fits best for
Teams where WhatsApp and broadcasts matter most
Price a month for a team of 6
RespoeDKK 1,999
TrengoDKK 2,604
Information about Trengo checked on 9 November 2026 on Trengo pricing page
At a glance
How Respoe and Trengo compare on price, AI and features
Topic
Respoe
Trengo
Pricing model
Per team with users included
Flat plan with users and conversations included, AI surcharge per conversation
Lowest plan
$149 a month
€119 a month (Base, annual billing)
AI
500 to 2,000 AI replies a month in the plan
AI surcharge €0.25 to €0.30 per conversation
Free trial
14 days, no card
Yes, length not stated
Pricing and getting started
4 / 4
2 / 4
Channels
5 / 6
4,5 / 6
Webshop and operations
6 / 6
0 / 6
AI, help center and reports
5 / 5
2,5 / 5
The numbers count the features in the table further down, where “partly” counts as a half and features we could not confirm for Trengo count as zero.
In short
The three differences that matter most in practice
No conversation cap
Trengo's plans include a number of conversations. Respoe does not count conversations, so busy months cost the same.
The order beside the conversation
Respoe shows the order, GLS or PostNord parcel, payment and e-conomic beside the conversation and can refund from it.
Trengo is strong on WhatsApp
Trengo has WhatsApp broadcasting, voice as an add-on and AI Journeys.
Price
What a team of 6 people pays, worked out from public prices
Six people answer customers. Trengo Base allows at most 5 users, so we use Boost with 10 users, like Respoe Team. Trengo shows prices in euros.
Respoe · Team
DKK 1,999 a month
Team plan: DKK 1,999 · 10 users included, 6 used: 0 extra
Trengo · Boost
DKK 2,604 a month
Boost, 10 users, 500 conversations
In the example Respoe costs DKK 605 less a month than Trengo, before add-ons and usage. Trengo's euro price is converted at the euro central rate of 7.46.
- Respoe's prices exclude VAT. An AI reply in Respoe is every draft, reply, summary or translation; it is not the same unit as a “resolution” or “outcome” elsewhere.
- Boost includes 500 conversations a month. More cost €18 per 100 on monthly billing. Respoe has no conversation limit.
- An AI surcharge of €0.30 per conversation (monthly billing) comes on top. With annual billing Boost is €299 a month.
See all of Trengo's published plans and what they cover
| Plan | Price | What the price covers |
|---|---|---|
| Base | €119 / €149 | A month (annual / monthly billing). 3 users (max 5), 100 conversations a month. |
| Boost | €299 / €349 | A month. 10 users, 500 conversations a month, AI agent. |
| Pro | €499 / €599 | A month. 20 users, 1,500 conversations a month. |
| Enterprise | Custom | By agreement. |
Prices checked on 9 November 2026, source: Trengo pricing page. Respoe's prices exclude VAT, extra users cost $22 a month, extra webshops $30 a month, and 1,000 extra AI replies cost $75.
Features
The features side by side with short notes on what is included
“Not confirmed” means we could not confirm the feature on Trengo's public pages, and it may well exist, for example through a third-party app.
Feature
Respoe
Trengo
Pricing and getting started
Priced per team rather than per user
YesUsers included in the plan
YesUsers and conversations included
Free trial
Yes14 days, no card
YesLength not stated
Danish interface
Yes
Not confirmed
Price list in Danish kroner
YesExcl. VAT
Not confirmed
Channels
Yes
Yes
Website chat
Yes
Yes
YesTeam and Pro
Yes
Messenger and Instagram
YesTeam and Pro
Yes
Phone
NoNo phone system. Relatel call history beside the customer
PartlyAdd-on, €59 a month
Amazon and eBay
YesTeam and Pro
Not confirmed
Webshop and operations
Shopify orders beside the conversation
Yes
Not confirmed
WooCommerce
Yes
Not confirmed
PrestaShop
YesIncluding a module for the chat
Not confirmed
Refund or cancel from the conversation
YesShopify and WooCommerce, Team and Pro
Not confirmed
GLS and PostNord on the order
YesShipmondo too
Not confirmed
e-conomic
YesPro
Not confirmed
AI, help center and reports
AI drafts for the team
YesEvery plan, with sources
Not confirmed
AI that answers customers
YesTeam and Pro, only from approved articles
PartlyFrom Boost
AI included in the plan price
Yes500 to 2,000 AI replies a month by plan
No€0.25 to €0.30 per conversation
Help center
YesOn your own domain
Yes
Reports
YesBasic on Start
Yes
Sources: Trengo pricing page. Checked on 9 November 2026.
For Danish webshops
Respoe is built in Denmark for the systems Danish webshops use
Danish from the first click
Interface, chat, help center and automatic replies in Danish, and support from a Danish team.
GLS, PostNord and Shipmondo
The parcel's status and latest event sit on the order, so nobody has to look up the tracking number.
e-conomic and Business Central
Respoe has integrations with e-conomic and Business Central, so balances and invoices can sit beside the customer (Pro).
Shopify, WooCommerce and PrestaShop
Orders from the webshops Danish stores typically use, found by the customer's email address.
Prices in kroner
From DKK 999 a month excl. VAT for the whole team on the Danish price list. No exchange rate on the invoice.
Data in the EU
The app and its database run on servers in Germany.
Shopify
WooCommerce
PrestaShop
GLS
PostNord
e-conomic
Switching
How to move from Trengo to Respoe, step by step
Most teams can answer customers from Respoe the same day, because the old system can keep running while you test.
- Step 1
Create the workspace
Try free for 14 days without a card. Invite the team and connect your webshop so orders sit beside conversations.
- Step 2
Forward the support email
Set your support address to forward to Respoe. Keep Trengo running while you test and move the address completely when you are ready.
- Step 3
Move your help articles
Import articles from PDF, Word, Markdown or text files. They become drafts you review before they are published and used by the AI.
- Step 4
Swap the chat on your site
Add Respoe's chat in your colours and recreate the saved replies you use most. Then switch the old chat off.
This comes across to Respoe
- New messages, as soon as the support email forwards to Respoe
- Help articles from PDF, Word, Markdown or text files as drafts
- Customers and orders, fetched from your webshop once it is connected
This stays in the old system
- Old ticket history, because Respoe has no importer for conversations from Trengo today, so keep access or an export for as long as you need it
- On the Pro plan we help with setup and migration, so you don't have to do it alone.
Honestly
When you should choose Trengo over Respoe
Respoe is not the right choice for everyone, and these are the situations where we think Trengo fits better.
WhatsApp is your main channel
Trengo has WhatsApp broadcasting and a strong focus on messaging channels.
You are not a webshop
Trengo is used in many industries, such as travel, education and services.
You need voice
Trengo offers voice as an add-on. Respoe has no phone system.
Choose Respoe if this sounds like you
- You do not want to pay extra in busy months
- You want order, parcel and payment beside the conversation
- You want AI included without a per-conversation surcharge
Questions
Questions about Respoe and Trengo
How are Trengo and Respoe alike?
Both charge per team with users included, and both bring together email, chat, WhatsApp and social. The difference is that Trengo caps conversations and adds an AI surcharge per conversation, while Respoe does not count conversations and includes AI replies in the plan.
Can we move our old conversations from Trengo to Respoe?
Not automatically today. Respoe has no tool that imports ticket history from Trengo. New messages arrive in Respoe as soon as your email is connected, and help articles can be imported from files. Keep access to, or an export from, Trengo for as long as you need the old history.
Is Respoe affiliated with Trengo?
No. Respoe is an independent Danish product. Trengo is a trademark of its owner. The information about Trengo on this page comes from their public pages, checked on 9 November 2026, and may have changed since.
Can we try Respoe before we switch?
Yes. You can try every feature free for 14 days without a card. Many teams run Respoe beside their current system during the trial before moving the support address over completely.
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Trengo is a trademark of its owner, and Respoe is not affiliated with, sponsored or endorsed by Trengo. The information about Trengo comes from their public pages on 9 November 2026 and may have changed, so see Trengo's current terms on their site.
Try Respoe free with your own inbox for 14 days
Connect your email and webshop, invite the team and answer from Respoe the same day.
- No card needed
- Priced per team, not per seat
- Danish support