Respoe fits best for
Webshops with 2 to 25 people in customer service who want the order beside the conversation and one fixed price
Respoe vs Re:amaze
Re:amaze is a webshop helpdesk with many channels, while Respoe goes further with Danish systems such as GLS and e-conomic
Re:amaze is a webshop helpdesk with email, chat, social channels and AI, priced per user or with a flat Starter plan. Respoe is also built for webshops, with one price for the team and integrations with Danish carriers, payments and e-conomic.
Re:amaze fits best for
Webshops with multiple brands and voice in the same tool
Price a month for a team of 6
Respoe$299
Re:amaze$174
Information about Re:amaze checked on 9 November 2026 on Re:amaze pricing page
At a glance
How Respoe and Re:amaze compare on price, AI and features
Topic
Respoe
Re:amaze
Pricing model
Per team with users included
Per user per month, or a flat Starter price with a cap
Lowest plan
$149 a month
$29 per user a month (Basic) or $59 flat (Starter)
AI
500 to 2,000 AI replies a month in the plan
5 to 20 AI resolutions per user, then $0.85 each
Free trial
14 days, no card
14 days, no card
Pricing and getting started
4 / 4
1,5 / 4
Channels
5 / 6
3,5 / 6
Webshop and operations
6 / 6
2,5 / 6
AI, help center and reports
5 / 5
3,5 / 5
The numbers count the features in the table further down, where “partly” counts as a half and features we could not confirm for Re:amaze count as zero.
In short
The three differences that matter most in practice
Re:amaze is cheaper
Re:amaze Basic is $29 per member, so up to 10 users it is cheaper than Respoe Team. Respoe Team in return includes orders, parcels, payments and 1,000 AI replies.
Danish systems
Respoe has integrations with GLS, PostNord, Shipmondo, QuickPay, e-conomic and PrestaShop.
Re:amaze has voice and video
Pro has SMS and voice, Plus has in-chat video calls. Respoe has no phone system.
Price
What a team of 6 people pays, worked out from public prices
Six people answer email, chat and social. We use Re:amaze Basic on monthly billing (annual billing saves 10%).
Respoe · Team
$299 a month
Team plan: $299 · 10 users included, 6 used: 0 extra
Re:amaze · Basic
$174 a month
Members: 6 × $29
In the example Re:amaze is $125 cheaper a month than Respoe, before add-ons and usage.
- Respoe's prices exclude VAT. An AI reply in Respoe is every draft, reply, summary or translation; it is not the same unit as a “resolution” or “outcome” elsewhere.
- Re:amaze Starter is $59 flat for unlimited members but is capped at 500 responded conversations a month. For a small webshop it can be the cheapest option.
- Basic includes 5 AI resolutions per user a month, then $0.85 each. Re:amaze labels its AI as beta.
See all of Re:amaze's published plans and what they cover
| Plan | Price | What the price covers |
|---|---|---|
| Starter | $59 | Flat a month. Basic features, unlimited members, up to 500 responded conversations a month. |
| Basic | $29 | Per member a month. Email, chat, social, FAQ, chatbots, AI Agent, 1 brand. |
| Pro | $49 | Per member a month. Unlimited brands, SMS and voice. |
| Plus | $69 | Per member a month. Departments, shifts, CSAT, video. |
Prices checked on 9 November 2026, source: Re:amaze pricing page. Respoe's prices exclude VAT, extra users cost $22 a month, extra webshops $30 a month, and 1,000 extra AI replies cost $75.
Features
The features side by side with short notes on what is included
“Not confirmed” means we could not confirm the feature on Re:amaze's public pages, and it may well exist, for example through a third-party app.
Feature
Respoe
Re:amaze
Pricing and getting started
Priced per team rather than per user
YesUsers included in the plan
PartlyPer member; Starter is flat
Free trial
Yes14 days, no card
Yes14 days
Danish interface
Yes
Not confirmed
Price list in Danish kroner
YesExcl. VAT
Not confirmed
Channels
Yes
Yes
Website chat
Yes
Yes
YesTeam and Pro
Not confirmed
Messenger and Instagram
YesTeam and Pro
Yes
Phone
NoNo phone system. Relatel call history beside the customer
PartlyFrom Pro
Amazon and eBay
YesTeam and Pro
Not confirmed
Webshop and operations
Shopify orders beside the conversation
Yes
Yes
WooCommerce
Yes
YesOrder lookup and refunds
PrestaShop
YesIncluding a module for the chat
Not confirmed
Refund or cancel from the conversation
YesShopify and WooCommerce, Team and Pro
PartlyRefunds via the WooCommerce integration
GLS and PostNord on the order
YesShipmondo too
Not confirmed
e-conomic
YesPro
Not confirmed
AI, help center and reports
AI drafts for the team
YesEvery plan, with sources
Not confirmed
AI that answers customers
YesTeam and Pro, only from approved articles
YesBeta
AI included in the plan price
Yes500 to 2,000 AI replies a month by plan
Partly5 to 20 resolutions per user, then $0.85
Help center
YesOn your own domain
Yes
Reports
YesBasic on Start
Yes
Sources: Re:amaze pricing page. Checked on 9 November 2026.
For Danish webshops
Respoe is built in Denmark for the systems Danish webshops use
Danish from the first click
Interface, chat, help center and automatic replies in Danish, and support from a Danish team.
GLS, PostNord and Shipmondo
The parcel's status and latest event sit on the order, so nobody has to look up the tracking number.
e-conomic and Business Central
Respoe has integrations with e-conomic and Business Central, so balances and invoices can sit beside the customer (Pro).
Shopify, WooCommerce and PrestaShop
Orders from the webshops Danish stores typically use, found by the customer's email address.
Prices in kroner
From DKK 999 a month excl. VAT for the whole team on the Danish price list. No exchange rate on the invoice.
Data in the EU
The app and its database run on servers in Germany.
Shopify
WooCommerce
PrestaShop
GLS
PostNord
e-conomic
Switching
How to move from Re:amaze to Respoe, step by step
Most teams can answer customers from Respoe the same day, because the old system can keep running while you test.
- Step 1
Create the workspace
Try free for 14 days without a card. Invite the team and connect your webshop so orders sit beside conversations.
- Step 2
Forward the support email
Set your support address to forward to Respoe. Keep Re:amaze running while you test and move the address completely when you are ready.
- Step 3
Move your help articles
Import articles from PDF, Word, Markdown or text files. They become drafts you review before they are published and used by the AI.
- Step 4
Swap the chat on your site
Add Respoe's chat in your colours and recreate the saved replies you use most. Then switch the old chat off.
This comes across to Respoe
- New messages, as soon as the support email forwards to Respoe
- Help articles from PDF, Word, Markdown or text files as drafts
- Customers and orders, fetched from your webshop once it is connected
This stays in the old system
- Old ticket history, because Respoe has no importer for conversations from Re:amaze today, so keep access or an export for as long as you need it
- On the Pro plan we help with setup and migration, so you don't have to do it alone.
Honestly
When you should choose Re:amaze over Respoe
Respoe is not the right choice for everyone, and these are the situations where we think Re:amaze fits better.
You have very few conversations
Re:amaze Starter at $59 with unlimited members is cheaper than Respoe if you stay under 500 responded conversations a month.
You need voice or video
Re:amaze has SMS, voice and video calls on the higher plans.
You run many brands
Re:amaze Pro has unlimited brands.
Choose Respoe if this sounds like you
- You ship with GLS or PostNord and want the parcel beside the conversation
- You want AI replies included without paying per resolution
- You want a Danish interface and Danish support
Questions
Questions about Respoe and Re:amaze
Can Respoe do the same as Re:amaze with WooCommerce?
Respoe has a WooCommerce integration that shows orders and can refund, and the chat can recognise customers signed in to the shop.
Can we move our old conversations from Re:amaze to Respoe?
Not automatically today. Respoe has no tool that imports ticket history from Re:amaze. New messages arrive in Respoe as soon as your email is connected, and help articles can be imported from files. Keep access to, or an export from, Re:amaze for as long as you need the old history.
Is Respoe affiliated with Re:amaze?
No. Respoe is an independent Danish product. Re:amaze is a trademark of its owner. The information about Re:amaze on this page comes from their public pages, checked on 9 November 2026, and may have changed since.
Can we try Respoe before we switch?
Yes. You can try every feature free for 14 days without a card. Many teams run Respoe beside their current system during the trial before moving the support address over completely.
More comparisons with other helpdesks
See all alternatives- Respoe vs Zendesk
- Respoe vs Gorgias
- Respoe vs Richpanel
- Respoe vs Crisp
- Respoe vs Freshdesk
- Respoe vs Help Scout
- Respoe vs Intercom
- Respoe vs Front
- Respoe vs Tidio
- Respoe vs Kustomer
- Respoe vs eDesk
- Respoe vs Trengo
- Respoe vs Wilmo
Re:amaze is a trademark of its owner, and Respoe is not affiliated with, sponsored or endorsed by Re:amaze. The information about Re:amaze comes from their public pages on 9 November 2026 and may have changed, so see Re:amaze's current terms on their site.
Try Respoe free with your own inbox for 14 days
Connect your email and webshop, invite the team and answer from Respoe the same day.
- No card needed
- Priced per team, not per seat
- Danish support