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Help center

Write the answer once and customers, the chat and the AI can all use it

Write articles in Respoe or import them from files and your old site. They are published on your own domain and are what the AI answers from.

Try free for 14 daysSee pricing
A help center made with Respoe with a search box and collections

From draft to published

No article goes out before someone has read it.

  1. Draft

    Write in the editor with images, or start from a good reply in a conversation.

    01
  2. Waiting for approval

    A colleague reads it through before it goes out to customers and the AI.

    02
  3. Published

    Right away or at a time you choose.

    03
  4. Needs review

    Articles that need checking again get their own list.

    04
The knowledge base in Respoe with collections and articles marked Published

Import

Start with what you already have.

Drag files in, or paste the address of a page from your old help center. Respoe turns them into drafts for you to review.

  • TXT
  • Markdown
  • PDF
  • Word (DOCX)
  • Web page
  • Search that tolerates typos
  • Images in articles
  • Scheduled publishing, for example for a new return window

Knowledge gaps

See what customers ask that no article answers.

From conversation to article

Today's best reply is tomorrow's article.

hjaelp.nordlysliving.dk

Caring for your wool throw

Wash on the wool programme at 30 degrees with wool detergent. Dry the throw flat…

Care and materialsPublic

The articles are also what the AI answers from. Read about AI

Questions and answers

Can the help center be on our own domain?

Yes. You choose for example help.yourshop.com, verify the domain with a TXT record in your DNS, and set the logo and colours.

Can we import our old articles?

Yes, from TXT, Markdown, PDF and Word files and from single web pages. Respoe does not crawl your whole old help center, so import page by page or as files.

We have several brands. Can each have its own help center?

Yes, on Pro. Each brand gets its own domain, logo, sender and texts.

Can some articles be for the team only?

Yes. An article can be public, AI-only or internal. Internal articles are only shown to the team.

Works together with

All features

Try Respoe free with your own inbox for 14 days

Connect your email and webshop, invite the team and answer from Respoe the same day.

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  • No card needed
  • Priced per team, not per seat
  • Danish support