Respoe fits best for
Webshops with 2 to 25 people in customer service who want the order beside the conversation and one fixed price
Respoe vs Tidio
Tidio gives chat and a chatbot to small stores, while Respoe brings all of customer service into one inbox
Tidio is a widely used chat tool for small webshops with chatbots, the Lyro AI agent and a free plan. The price follows conversation volume. Respoe is a helpdesk for all of customer service, with a fixed price that does not follow conversation volume.
Tidio fits best for
Small stores that want to start with chat and a chatbot for free
Price a month for a team of 6
Respoe$299
Tidio$179
Information about Tidio checked on 9 November 2026 on Tidio pricing page
At a glance
How Respoe and Tidio compare on price, AI and features
Topic
Respoe
Tidio
Pricing model
Per team with users included
By conversation volume, AI agent and flows as add-ons
Lowest plan
$149 a month
Free; paid from $29 a month (Starter, 100 conversations)
AI
500 to 2,000 AI replies a month in the plan
Lyro add-on from $39 a month for 50 AI conversations
Free trial
14 days, no card
7 days, plus a free plan
Pricing and getting started
4 / 4
1,5 / 4
Channels
5 / 6
4 / 6
Webshop and operations
6 / 6
1,5 / 6
AI, help center and reports
5 / 5
2,5 / 5
The numbers count the features in the table further down, where “partly” counts as a half and features we could not confirm for Tidio count as zero.
In short
The three differences that matter most in practice
A fixed price whatever the volume
Tidio's price grows with conversations. Respoe costs the same however many customers write.
A complete helpdesk
Respoe has a help center, rules, reports, order actions and Danish integrations such as GLS, PostNord and e-conomic.
Tidio is easy to start with
A free plan, visual chatbot builder and quick setup make Tidio popular with small stores.
Price
What a team of 6 people pays, worked out from public prices
Tidio does not charge per user but per conversation. We assume a team of six handles about 1,000 conversations a month and use Tidio's Growth tier for 1,000 conversations on monthly billing.
Respoe · Team
$299 a month
Team plan: $299 · 10 users included, 6 used: 0 extra
Tidio · Growth
$179 a month
Growth, 1,000 conversations
In the example Tidio is $120 cheaper a month than Respoe, before add-ons and usage.
- Respoe's prices exclude VAT. An AI reply in Respoe is every draft, reply, summary or translation; it is not the same unit as a “resolution” or “outcome” elsewhere.
- Lyro, Tidio's AI agent, is an add-on: from $39 a month for 50 AI conversations and $700 for 1,000 (monthly billing).
- Up to about 1,000 conversations Tidio is cheaper than Respoe Team; 2,000 conversations cost $349 a month. Respoe has no limit on conversations.
See all of Tidio's published plans and what they cover
| Plan | Price | What the price covers |
|---|---|---|
| Free | $0 | 50 conversations, 10 seats. |
| Starter | $29 | A month on monthly billing. 100 conversations, 10 seats. |
| Growth | From $59 | A month on monthly billing: 250 conversations for $59, 1,000 for $179, 2,000 for $349. |
| Plus | From $300 | A month plus usage. Contact sales. |
| Premium | Contact sales | Price not published. |
Prices checked on 9 November 2026, source: Tidio pricing page. Respoe's prices exclude VAT, extra users cost $22 a month, extra webshops $30 a month, and 1,000 extra AI replies cost $75.
Features
The features side by side with short notes on what is included
“Not confirmed” means we could not confirm the feature on Tidio's public pages, and it may well exist, for example through a third-party app.
Feature
Respoe
Tidio
Pricing and getting started
Priced per team rather than per user
YesUsers included in the plan
PartlyBy conversations; 10 seats included
Free trial
Yes14 days, no card
Yes7 days and a free plan
Danish interface
Yes
Not confirmed
Price list in Danish kroner
YesExcl. VAT
Not confirmed
Channels
Yes
Yes
Website chat
Yes
Yes
YesTeam and Pro
Yes
Messenger and Instagram
YesTeam and Pro
Yes
Phone
NoNo phone system. Relatel call history beside the customer
Not confirmed
Amazon and eBay
YesTeam and Pro
Not confirmed
Webshop and operations
Shopify orders beside the conversation
Yes
Yes
WooCommerce
Yes
Not confirmed
PrestaShop
YesIncluding a module for the chat
Not confirmed
Refund or cancel from the conversation
YesShopify and WooCommerce, Team and Pro
PartlyShopify actions from Growth
GLS and PostNord on the order
YesShipmondo too
Not confirmed
e-conomic
YesPro
Not confirmed
AI, help center and reports
AI drafts for the team
YesEvery plan, with sources
Yes
AI that answers customers
YesTeam and Pro, only from approved articles
PartlyLyro add-on from $39 a month
AI included in the plan price
Yes500 to 2,000 AI replies a month by plan
No50 Lyro conversations once
Help center
YesOn your own domain
Not confirmed
Reports
YesBasic on Start
Yes
Sources: Tidio pricing page. Checked on 9 November 2026.
For Danish webshops
Respoe is built in Denmark for the systems Danish webshops use
Danish from the first click
Interface, chat, help center and automatic replies in Danish, and support from a Danish team.
GLS, PostNord and Shipmondo
The parcel's status and latest event sit on the order, so nobody has to look up the tracking number.
e-conomic and Business Central
Respoe has integrations with e-conomic and Business Central, so balances and invoices can sit beside the customer (Pro).
Shopify, WooCommerce and PrestaShop
Orders from the webshops Danish stores typically use, found by the customer's email address.
Prices in kroner
From DKK 999 a month excl. VAT for the whole team on the Danish price list. No exchange rate on the invoice.
Data in the EU
The app and its database run on servers in Germany.
Shopify
WooCommerce
PrestaShop
GLS
PostNord
e-conomic
Switching
How to move from Tidio to Respoe, step by step
Most teams can answer customers from Respoe the same day, because the old system can keep running while you test.
- Step 1
Create the workspace
Try free for 14 days without a card. Invite the team and connect your webshop so orders sit beside conversations.
- Step 2
Forward the support email
Set your support address to forward to Respoe. Keep Tidio running while you test and move the address completely when you are ready.
- Step 3
Move your help articles
Import articles from PDF, Word, Markdown or text files. They become drafts you review before they are published and used by the AI.
- Step 4
Swap the chat on your site
Add Respoe's chat in your colours and recreate the saved replies you use most. Then switch the old chat off.
This comes across to Respoe
- New messages, as soon as the support email forwards to Respoe
- Help articles from PDF, Word, Markdown or text files as drafts
- Customers and orders, fetched from your webshop once it is connected
This stays in the old system
- Old ticket history, because Respoe has no importer for conversations from Tidio today, so keep access or an export for as long as you need it
- On the Pro plan we help with setup and migration, so you don't have to do it alone.
Honestly
When you should choose Tidio over Respoe
Respoe is not the right choice for everyone, and these are the situations where we think Tidio fits better.
You want to start free
Tidio has a free plan with 50 conversations and 10 seats.
The website chat is everything
If you have almost only chat and few conversations, Tidio is a cheap and simple choice.
You want to build chatbots visually
Tidio's Flows is a widely used visual chatbot builder for marketing and sales.
Choose Respoe if this sounds like you
- You have many conversations and do not want to pay per conversation
- You want AI replies included in the price
- You want a help center, rules and reports in the same tool
Questions
Questions about Respoe and Tidio
What counts as a conversation at Tidio and in Respoe?
Tidio charges by the number of handled conversations in the plan. Respoe does not count conversations; you pay for the plan and any extra users. Only AI replies have a monthly number in Respoe.
Can we move our old conversations from Tidio to Respoe?
Not automatically today. Respoe has no tool that imports ticket history from Tidio. New messages arrive in Respoe as soon as your email is connected, and help articles can be imported from files. Keep access to, or an export from, Tidio for as long as you need the old history.
Is Respoe affiliated with Tidio?
No. Respoe is an independent Danish product. Tidio is a trademark of its owner. The information about Tidio on this page comes from their public pages, checked on 9 November 2026, and may have changed since.
Can we try Respoe before we switch?
Yes. You can try every feature free for 14 days without a card. Many teams run Respoe beside their current system during the trial before moving the support address over completely.
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Tidio is a trademark of its owner, and Respoe is not affiliated with, sponsored or endorsed by Tidio. The information about Tidio comes from their public pages on 9 November 2026 and may have changed, so see Tidio's current terms on their site.
Try Respoe free with your own inbox for 14 days
Connect your email and webshop, invite the team and answer from Respoe the same day.
- No card needed
- Priced per team, not per seat
- Danish support