AI
AI that looks up the order and your articles before it answers, and shows where the answer comes from
The AI reads the conversation, the customer's order and your help articles and writes a draft with sources. You decide whether it only suggests or may answer customers itself in chat and email.
You decide
Let it loose, one type at a time.
The AI sorts messages by type. For each type you choose: no AI, drafts for the team, or replies straight to the customer. Start with the easy questions and give it more once you trust it.
Sources
It only knows what you've written.
Every article has a visibility. The AI uses the public ones and those you wrote just for it, and always shows which ones it used.
Public
In the help center, in the chat and for the AI.
Returns and right of withdrawal
✓ AI answers from it
AI only
The AI uses it, but customers don't see it.
How we handle transport damage
✓ AI answers from it
Internal
For the team only. The AI doesn't answer customers from it.
Discount policy for resellers
– AI doesn't answer from it
Handover
It knows when to stop.
- 01
It can't find the answer
Without sources it doesn't answer. It hands the conversation over instead of guessing.
- 02
The customer asks for a person
Then the customer gets a person, and the team gets a note with the reason.
- 03
The order needs changing
The AI can propose a refund or cancellation. A person carries it out.
Five tools in the AI menu.
Draft
A reply with sources that you can edit and insert.
Summarise
Long threads in three lines when a colleague takes over.
Translate
The customer's language is detected and the reply is written in it.
Rewrite
Shorter, friendlier or more formal in one click.
Propose an action
Such as a refund that a person approves.
Your choice of model
Respoe's own AI is included in the price. To use your own key ($119 a month), add it under AI › Advanced.
OpenAI
Anthropic
OpenRouterQuestions and answers
Does the AI answer customers without asking us?
Only if you turn it on. By default it writes drafts. You can turn on automatic replies per type of message, and it only answers when it is confident about the type and has sources.
Where does it get its answers?
From your own articles in the help center and knowledge base, and from the customer's own orders and payments. Articles can be public, AI-only or internal.
Which AI model does Respoe use?
Respoe includes its own AI in the price. If you'd rather use your own OpenAI, Anthropic or OpenRouter key, it costs $119 a month and AI replies no longer count against the plan.
What counts as an AI reply?
Every draft, reply, summary or translation counts as one. The plans include 500, 1,000 or 2,000 a month, and 1,000 extra cost $75. On Pro, translations are free and do not count.
Can we set a limit?
Yes. The workspace has a daily limit for AI requests, and automatic replies stay within it.
Try Respoe free with your own inbox for 14 days
Connect your email and webshop, invite the team and answer from Respoe the same day.
- No card needed
- Priced per team, not per seat
- Danish support