Privacy
Privacy policy
This page covers which personal data respoe.com and the Respoe app process, why, and what you can do.
Last updated 9 November 2026
Who we are
Respoe is built and run by Bullmade ApS in Denmark. Questions about personal data go to hello@respoe.com.
respoe.com
The website is static. We use no cookies, no analytics and no marketing tools, and there are no forms on the site. Cloudflare, which delivers the site, processes IP addresses and technical browser details to deliver and protect it. Read about cookies.
If you email us, we use your email and details to answer and keep the correspondence as long as the matter requires.
The Respoe app
Your account
Name, email, password (stored as a hash), role and settings for you and your colleagues, plus sign-ins and actions in the audit log. We use it to deliver Respoe, secure the account and bill.
Your customers' data
Conversations, messages, attachments and contact details from the channels you connect, and the orders, payments and shipments Respoe fetches from your systems to show beside the conversation. Keys to your systems are stored encrypted.
AI
When the AI makes a draft, reply, summary or translation, the relevant conversation and the articles it needs are sent to the AI provider chosen for the workspace. If you use your own key at OpenAI, Anthropic or OpenRouter, data goes there under your agreement with that provider.
Controller and processor
For your account, Bullmade ApS is the controller. For your customers' data you are the controller, and Bullmade ApS is the processor that only processes it to deliver Respoe to you. Write to us for a data processing agreement.
Sub-processors
Respoe runs on servers in the EU. These providers help deliver the service:
| Provider | Purpose |
|---|---|
| Cloudflare | Delivering respoe.com, DNS and receiving email for Respoe inboxes. |
| SMTP2GO | Sending email from Respoe. |
| OpenRouter / Google | Respoe's built-in AI, when the AI is used. |
| Stripe | Paying for the subscription. |
| Apple, Google | Notifications to phones, without the customer's content. |
| Spam services | Checking senders against known spam lists (for example StopForumSpam with the IP address and a hash of the email). |
In addition come the systems you connect yourselves (for example your webshop, carrier, payment or AI provider). Respoe only exchanges data with them because you asked it to.
Retention and erasure
- Conversations are kept while you have an account, or until you delete them.
- The trash is emptied after 30 days (can be set to 7–90).
- Spam is emptied after 30 days by default.
- Email open and click data is kept for 1–90 days, as you choose.
- If you remove an app, the data Respoe fetched from it is deleted.
- A customer's data can be downloaded or erased in one go from the customer in Respoe.
Your rights
You have the right of access, rectification, erasure, restriction, portability and objection. Write to hello@respoe.com. If you are a customer of a webshop that uses Respoe, contact the webshop; it is the controller for your conversations. You can complain to the Danish Data Protection Agency (datatilsynet.dk).