Respoe fits best for
Webshops with 2 to 25 people in customer service who want the order beside the conversation and one fixed price
Respoe vs Intercom
Intercom is strong for software companies, while Respoe is built for webshops with orders and parcels
Intercom is a customer service platform with the Fin AI agent, in-app messaging and strong tools for software companies. Respoe is built for webshops, where the order, parcel and invoice sit beside the conversation and the price is fixed for the team.
Intercom fits best for
SaaS and apps with support inside the product
Price a month for a team of 6
Respoe$299
Intercom$174
Information about Intercom checked on 9 November 2026 on Intercom pricing page
At a glance
How Respoe and Intercom compare on price, AI and features
Topic
Respoe
Intercom
Pricing model
Per team with users included
Per seat per month, the Fin AI agent per outcome
Lowest plan
$149 a month
$29 per seat a month (Essential; $19 for new customers)
AI
500 to 2,000 AI replies a month in the plan
Fin from $0.99 per outcome. Copilot $29 to $35 per agent.
Free trial
14 days, no card
14 days, no card
Pricing and getting started
4 / 4
1 / 4
Channels
5 / 6
3 / 6
Webshop and operations
6 / 6
1,5 / 6
AI, help center and reports
5 / 5
3,5 / 5
The numbers count the features in the table further down, where “partly” counts as a half and features we could not confirm for Intercom count as zero.
In short
The three differences that matter most in practice
Different customers
Intercom is strongest for software and apps with in-product messaging. Respoe is built for webshops with orders, parcels and returns.
AI without a per-outcome price
Intercom's Fin costs per outcome. In Respoe, AI replies are included in the plan up to a monthly number.
Intercom has a very mature AI agent
Fin can also run on top of other helpdesks and has many advanced settings.
Price
What a team of 6 people pays, worked out from public prices
Six people answer customers. We use Intercom Essential at list price. The pricing page does not clearly state whether the price is for monthly or annual billing.
Respoe · Team
$299 a month
Team plan: $299 · 10 users included, 6 used: 0 extra
Intercom · Essential
$174 a month
Seats: 6 × $29
In the example Intercom is $125 cheaper a month than Respoe, before add-ons and usage.
- Respoe's prices exclude VAT. An AI reply in Respoe is every draft, reply, summary or translation; it is not the same unit as a “resolution” or “outcome” elsewhere.
- According to the pricing page, new customers get Essential at $19 per seat, so 6 × $19 = $114 a month. How long the discount lasts is not stated.
- Fin costs from $0.99 per outcome on top. WhatsApp, SMS and phone are pay-as-you-go.
See all of Intercom's published plans and what they cover
| Plan | Price | What the price covers |
|---|---|---|
| Essential | $29 ($19) | Per seat a month. $19 is a new-customer discount. Fin, Messenger, shared inbox, help center. |
| Advanced | $85 | Per seat a month. Workflows, multiple team inboxes, 20 free Lite seats. |
| Expert | $132 | Per seat a month. SSO, SLAs, multibrand, 50 free Lite seats. |
Prices checked on 9 November 2026, source: Intercom pricing page. Respoe's prices exclude VAT, extra users cost $22 a month, extra webshops $30 a month, and 1,000 extra AI replies cost $75.
Features
The features side by side with short notes on what is included
“Not confirmed” means we could not confirm the feature on Intercom's public pages, and it may well exist, for example through a third-party app.
Feature
Respoe
Intercom
Pricing and getting started
Priced per team rather than per user
YesUsers included in the plan
NoPer seat
Free trial
Yes14 days, no card
Yes14 days
Danish interface
Yes
Not confirmed
Price list in Danish kroner
YesExcl. VAT
Not confirmed
Channels
Yes
Yes
Website chat
Yes
Yes
YesTeam and Pro
PartlyPay-as-you-go
Messenger and Instagram
YesTeam and Pro
Not confirmed
Phone
NoNo phone system. Relatel call history beside the customer
PartlyPay-as-you-go
Amazon and eBay
YesTeam and Pro
Not confirmed
Webshop and operations
Shopify orders beside the conversation
Yes
YesShopify app with orders in the inbox
WooCommerce
Yes
Not confirmed
PrestaShop
YesIncluding a module for the chat
Not confirmed
Refund or cancel from the conversation
YesShopify and WooCommerce, Team and Pro
PartlyFin for Ecommerce: returns, refunds, cancellations
GLS and PostNord on the order
YesShipmondo too
Not confirmed
e-conomic
YesPro
Not confirmed
AI, help center and reports
AI drafts for the team
YesEvery plan, with sources
PartlyCopilot add-on
AI that answers customers
YesTeam and Pro, only from approved articles
YesFin, from $0.99 per outcome
AI included in the plan price
Yes500 to 2,000 AI replies a month by plan
NoPer outcome
Help center
YesOn your own domain
Yes
Reports
YesBasic on Start
Yes
Sources: Intercom pricing page, Intercom: the Shopify app. Checked on 9 November 2026.
For Danish webshops
Respoe is built in Denmark for the systems Danish webshops use
Danish from the first click
Interface, chat, help center and automatic replies in Danish, and support from a Danish team.
GLS, PostNord and Shipmondo
The parcel's status and latest event sit on the order, so nobody has to look up the tracking number.
e-conomic and Business Central
Respoe has integrations with e-conomic and Business Central, so balances and invoices can sit beside the customer (Pro).
Shopify, WooCommerce and PrestaShop
Orders from the webshops Danish stores typically use, found by the customer's email address.
Prices in kroner
From DKK 999 a month excl. VAT for the whole team on the Danish price list. No exchange rate on the invoice.
Data in the EU
The app and its database run on servers in Germany.
Shopify
WooCommerce
PrestaShop
GLS
PostNord
e-conomic
Switching
How to move from Intercom to Respoe, step by step
Most teams can answer customers from Respoe the same day, because the old system can keep running while you test.
- Step 1
Create the workspace
Try free for 14 days without a card. Invite the team and connect your webshop so orders sit beside conversations.
- Step 2
Forward the support email
Set your support address to forward to Respoe. Keep Intercom running while you test and move the address completely when you are ready.
- Step 3
Move your help articles
Import articles from PDF, Word, Markdown or text files. They become drafts you review before they are published and used by the AI.
- Step 4
Swap the chat on your site
Add Respoe's chat in your colours and recreate the saved replies you use most. Then switch the old chat off.
This comes across to Respoe
- New messages, as soon as the support email forwards to Respoe
- Help articles from PDF, Word, Markdown or text files as drafts
- Customers and orders, fetched from your webshop once it is connected
This stays in the old system
- Old ticket history, because Respoe has no importer for conversations from Intercom today, so keep access or an export for as long as you need it
- On the Pro plan we help with setup and migration, so you don't have to do it alone.
Honestly
When you should choose Intercom over Respoe
Respoe is not the right choice for everyone, and these are the situations where we think Intercom fits better.
You sell software or an app
Intercom's in-product messages, banners and tours are built for SaaS support.
The AI agent matters most
Fin is one of the most widely used customer service AI agents and can also be used with another helpdesk.
You are an international team with many brands
The Expert plan has multibrand, SLAs and SSO.
Choose Respoe if this sounds like you
- You are a webshop and want order, parcel and payment beside every conversation
- You want to know your AI cost in advance
- You want a Danish interface, Danish support and prices in kroner
Questions
Questions about Respoe and Intercom
What is the difference between Fin and Respoe's AI?
Fin is Intercom's AI agent, from $0.99 per outcome. Respoe's AI writes drafts with sources on every plan and can answer customers on Team and Pro, only from articles you approved. AI replies are included in the plan: 500, 1,000 or 2,000 a month.
Can we move our old conversations from Intercom to Respoe?
Not automatically today. Respoe has no tool that imports ticket history from Intercom. New messages arrive in Respoe as soon as your email is connected, and help articles can be imported from files. Keep access to, or an export from, Intercom for as long as you need the old history.
Is Respoe affiliated with Intercom?
No. Respoe is an independent Danish product. Intercom is a trademark of its owner. The information about Intercom on this page comes from their public pages, checked on 9 November 2026, and may have changed since.
Can we try Respoe before we switch?
Yes. You can try every feature free for 14 days without a card. Many teams run Respoe beside their current system during the trial before moving the support address over completely.
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Intercom is a trademark of its owner, and Respoe is not affiliated with, sponsored or endorsed by Intercom. The information about Intercom comes from their public pages on 9 November 2026 and may have changed, so see Intercom's current terms on their site.
Try Respoe free with your own inbox for 14 days
Connect your email and webshop, invite the team and answer from Respoe the same day.
- No card needed
- Priced per team, not per seat
- Danish support