Respoe fits best for
Webshops with 2 to 25 people in customer service who want the order beside the conversation and one fixed price
Respoe vs Front
Front is a shared inbox for the whole company, while Respoe is built for webshop customer service
Front is a shared inbox where many departments collaborate on email and messages, priced per seat with AI as add-ons. Respoe is a webshop helpdesk where the order, parcel and payment sit beside the conversation and AI is in a fixed price.
Front fits best for
Companies where sales, operations and support share an inbox
Price a month for a team of 6
Respoe$249
Front$390
Information about Front checked on 9 November 2026 on Front pricing page
At a glance
How Respoe and Front compare on price, AI and features
Topic
Respoe
Front
Pricing model
Per team with users included
Per seat per month, AI as add-ons and per conversation
Lowest plan
$149 a month
$25 per seat a month (Starter, annual billing)
AI
500 to 2,000 AI replies a month in the plan
Autopilot from $0.39 per conversation. Copilot $20 per seat.
Free trial
14 days, no card
14 days, no card
Pricing and getting started
4 / 4
1 / 4
Channels
5 / 6
3,5 / 6
Webshop and operations
6 / 6
2 / 6
AI, help center and reports
5 / 5
3 / 5
The numbers count the features in the table further down, where “partly” counts as a half and features we could not confirm for Front count as zero.
In short
The three differences that matter most in practice
A helpdesk rather than an inbox
Front is strong when the whole company shares email. Respoe is built for customer service in a webshop.
Every channel in one price
At Front, multiple channels need Professional and WhatsApp is an add-on. Respoe Team includes email, chat, WhatsApp, Messenger and Instagram.
Front excels at collaboration
Comments, shared drafts and many workspaces make Front good for cross-department teams.
Price
What a team of 6 people pays, worked out from public prices
Six people answer email, chat and social. Front Starter has only one channel type, so we use Professional. Front shows annual-billing prices, so Respoe is also counted with annual billing (12 months for the price of 10).
Respoe · Team
$249 a month
Team, annual billing: $249 · 10 users included, 6 used: 0 extra
Front · Professional
$390 a month
Seats: 6 × $65
In the example Respoe costs $141 less a month than Front, before add-ons and usage.
- Respoe's prices exclude VAT. An AI reply in Respoe is every draft, reply, summary or translation; it is not the same unit as a “resolution” or “outcome” elsewhere.
- The price is with annual billing, as shown on the pricing page.
- AI is not included: Autopilot costs from $0.39 per conversation and Copilot $20 per seat. Native WhatsApp is an add-on.
See all of Front's published plans and what they cover
| Plan | Price | What the price covers |
|---|---|---|
| Starter | $25 | Per seat a month, annual billing. Up to 10 seats, one channel type. |
| Professional | $65 | Per seat a month, annual billing. Up to 50 seats, omnichannel. |
| Enterprise | $105 | Per seat a month, annual billing. AI routing, Copilot included. |
Prices checked on 9 November 2026, source: Front pricing page. Respoe's prices exclude VAT, extra users cost $22 a month, extra webshops $30 a month, and 1,000 extra AI replies cost $75.
Features
The features side by side with short notes on what is included
“Not confirmed” means we could not confirm the feature on Front's public pages, and it may well exist, for example through a third-party app.
Feature
Respoe
Front
Pricing and getting started
Priced per team rather than per user
YesUsers included in the plan
NoPer seat
Free trial
Yes14 days, no card
Yes14 days
Danish interface
Yes
Not confirmed
Price list in Danish kroner
YesExcl. VAT
Not confirmed
Channels
Yes
Yes
Website chat
Yes
Yes
YesTeam and Pro
PartlyAdd-on; via Twilio on Starter
Messenger and Instagram
YesTeam and Pro
PartlyFrom Professional
Phone
NoNo phone system. Relatel call history beside the customer
PartlyThrough Aircall or Dialpad
Amazon and eBay
YesTeam and Pro
Not confirmed
Webshop and operations
Shopify orders beside the conversation
Yes
YesOrders, refunds and addresses
WooCommerce
Yes
Not confirmed
PrestaShop
YesIncluding a module for the chat
Not confirmed
Refund or cancel from the conversation
YesShopify and WooCommerce, Team and Pro
YesRefunds via the Shopify integration
GLS and PostNord on the order
YesShipmondo too
Not confirmed
e-conomic
YesPro
Not confirmed
AI, help center and reports
AI drafts for the team
YesEvery plan, with sources
PartlyCopilot add-on, included in Enterprise
AI that answers customers
YesTeam and Pro, only from approved articles
PartlyAutopilot from $0.39 per conversation
AI included in the plan price
Yes500 to 2,000 AI replies a month by plan
NoAdd-ons and usage
Help center
YesOn your own domain
Yes
Reports
YesBasic on Start
Yes
Sources: Front pricing page, Front: the Shopify integration. Checked on 9 November 2026.
For Danish webshops
Respoe is built in Denmark for the systems Danish webshops use
Danish from the first click
Interface, chat, help center and automatic replies in Danish, and support from a Danish team.
GLS, PostNord and Shipmondo
The parcel's status and latest event sit on the order, so nobody has to look up the tracking number.
e-conomic and Business Central
Respoe has integrations with e-conomic and Business Central, so balances and invoices can sit beside the customer (Pro).
Shopify, WooCommerce and PrestaShop
Orders from the webshops Danish stores typically use, found by the customer's email address.
Prices in kroner
From DKK 999 a month excl. VAT for the whole team on the Danish price list. No exchange rate on the invoice.
Data in the EU
The app and its database run on servers in Germany.
Shopify
WooCommerce
PrestaShop
GLS
PostNord
e-conomic
Switching
How to move from Front to Respoe, step by step
Most teams can answer customers from Respoe the same day, because the old system can keep running while you test.
- Step 1
Create the workspace
Try free for 14 days without a card. Invite the team and connect your webshop so orders sit beside conversations.
- Step 2
Forward the support email
Set your support address to forward to Respoe. Keep Front running while you test and move the address completely when you are ready.
- Step 3
Move your help articles
Import articles from PDF, Word, Markdown or text files. They become drafts you review before they are published and used by the AI.
- Step 4
Swap the chat on your site
Add Respoe's chat in your colours and recreate the saved replies you use most. Then switch the old chat off.
This comes across to Respoe
- New messages, as soon as the support email forwards to Respoe
- Help articles from PDF, Word, Markdown or text files as drafts
- Customers and orders, fetched from your webshop once it is connected
This stays in the old system
- Old ticket history, because Respoe has no importer for conversations from Front today, so keep access or an export for as long as you need it
- On the Pro plan we help with setup and migration, so you don't have to do it alone.
Honestly
When you should choose Front over Respoe
Respoe is not the right choice for everyone, and these are the situations where we think Front fits better.
Many departments share email
Front is built for collaborating on email across sales, operations and support.
You are a B2B company managing relationships
Front is used a lot in logistics, finance and B2B, where each customer relationship matters.
You need many workspaces
Front Professional and Enterprise have several or unlimited workspaces.
Choose Respoe if this sounds like you
- You are a webshop and customer service is what matters
- You want parcel, payment and returns on the order
- You want AI and every channel in one price in kroner
Questions
Questions about Respoe and Front
Is Respoe a shared inbox like Front?
Yes, Respoe is a shared inbox with an owner, status, notes and tags on every conversation. The difference is that Respoe is built for webshop customer service with orders, shipping and payments beside it.
Can we move our old conversations from Front to Respoe?
Not automatically today. Respoe has no tool that imports ticket history from Front. New messages arrive in Respoe as soon as your email is connected, and help articles can be imported from files. Keep access to, or an export from, Front for as long as you need the old history.
Is Respoe affiliated with Front?
No. Respoe is an independent Danish product. Front is a trademark of its owner. The information about Front on this page comes from their public pages, checked on 9 November 2026, and may have changed since.
Can we try Respoe before we switch?
Yes. You can try every feature free for 14 days without a card. Many teams run Respoe beside their current system during the trial before moving the support address over completely.
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Front is a trademark of its owner, and Respoe is not affiliated with, sponsored or endorsed by Front. The information about Front comes from their public pages on 9 November 2026 and may have changed, so see Front's current terms on their site.
Try Respoe free with your own inbox for 14 days
Connect your email and webshop, invite the team and answer from Respoe the same day.
- No card needed
- Priced per team, not per seat
- Danish support