Automation
Let the rules sort and assign conversations so you can spend the time answering
Route conversations by channel, language or topic, add tags, reply out of hours and close what is solved. Chatbot flows handle the routine questions in chat.
Rules
When, if, then. That's the whole grammar.
Build rules without code. They run before anyone opens the conversation, so the right person sees it first, with the right tags on.
Plus automatic tagging with 23 ready-made presets in Danish and English.
Assignment
Four ways to share the work.
Round robin
The next available colleague in line.
By capacity
Nobody gets more open conversations than their cap.
By skills
German customers to whoever writes German.
By shift
Only those working right now.
First reply within 2 hoursin business hours
Reply targets
The reminder comes before the customer waits too long.
Set targets for first reply and resolution per channel or priority. Respoe warns before the deadline and can escalate if it is missed. Time is counted in your business hours.
Chatbot flows
Routine questions, routine answers.
Build a flow that asks the customer what it's about, shows the right article and hands over to a person when it makes sense. Test it in a simulation, publish, and roll back in one click.
What doesn't belong in the inbox stays out.
Forged senders
SPF, DKIM and DMARC are checked on every email.
Spam and known senders
Checked against spam lists; spam is emptied automatically after 30 days.
Suspicious messages
Can be turned on: flags possible fraud in its own folder.
Rules, assignment and chatbot flows are included from Team. See pricing
Questions and answers
What can a rule do?
Set priority, status and tags, assign a person or team, reply automatically and close conversations. It reacts to things like channel, subject, content and tags.
Can we test a chatbot flow before it goes live?
Yes. Run the flow in a simulation, publish it when it works, and roll back to the previous version if something goes wrong.
How does Respoe keep spam out?
Emails are checked for forged senders (SPF, DKIM and DMARC) and against known spam lists. Spam lands in its own folder and is emptied after 30 days unless you choose otherwise.
Which plans include automation?
Rules, auto-assignment and chatbot flows are included from Team.
Try Respoe free with your own inbox for 14 days
Connect your email and webshop, invite the team and answer from Respoe the same day.
- No card needed
- Priced per team, not per seat
- Danish support