Respoe fits best for
Webshops with 2 to 25 people in customer service who want the order beside the conversation and one fixed price
Respoe vs eDesk
eDesk is strong on marketplaces such as Amazon and eBay, while Respoe is built for the Danish webshop
eDesk is an e-commerce helpdesk that is especially strong for sellers on Amazon, eBay and other marketplaces, priced per agent. Respoe also has Amazon and eBay integrations, but is built for Danish webshops with one price for the team.
eDesk fits best for
Sellers on many marketplaces
Price a month for a team of 6
Respoe$299
eDesk$330
Information about eDesk checked on 9 November 2026 on eDesk pricing page
At a glance
How Respoe and eDesk compare on price, AI and features
Topic
Respoe
eDesk
Pricing model
Per team with users included
Per agent per month by number of stores, AI per outcome
Lowest plan
$149 a month
$45 per agent a month (Essential, annual billing)
AI
500 to 2,000 AI replies a month in the plan
AI Agent $0.99 per outcome. AI Assist $39 per agent.
Free trial
14 days, no card
14 days, no card
Pricing and getting started
4 / 4
1 / 4
Channels
5 / 6
6 / 6
Webshop and operations
6 / 6
3 / 6
AI, help center and reports
5 / 5
2,5 / 5
The numbers count the features in the table further down, where “partly” counts as a half and features we could not confirm for eDesk count as zero.
In short
The three differences that matter most in practice
One price for the team
eDesk charges per agent and by number of stores. Respoe Team includes 10 users and 3 webshops.
Danish systems
Respoe has integrations with GLS, PostNord, Shipmondo, QuickPay and e-conomic.
eDesk leads on marketplaces
eDesk connects Amazon, eBay, Walmart, Kaufland and more. Respoe has only Amazon and eBay.
Price
What a team of 6 people pays, worked out from public prices
Six people answer customers from one webshop. We use eDesk Essential on monthly billing. With more stores or marketplaces eDesk needs a higher plan.
Respoe · Team
$299 a month
Team plan: $299 · 10 users included, 6 used: 0 extra
eDesk · Essential
$330 a month
Agents: 6 × $55
In the example Respoe costs $31 less a month than eDesk, before add-ons and usage.
- Respoe's prices exclude VAT. An AI reply in Respoe is every draft, reply, summary or translation; it is not the same unit as a “resolution” or “outcome” elsewhere.
- With annual billing Essential is $45 per agent, so 6 × $45 = $270 a month.
- AI Agent costs $0.99 per outcome on top. AI Assist is an add-on at $39 per agent.
See all of eDesk's published plans and what they cover
| Plan | Price | What the price covers |
|---|---|---|
| Essential | $45 / $55 | Per agent a month (annual / monthly billing). 1 store or marketplace. |
| Growth | $99 / $125 | Per agent a month. 5 stores, reporting, CSAT. |
| Professional | $129 / $159 | Per agent a month. 10 stores, custom dashboards. |
| Enterprise | Custom | Unlimited stores. |
Prices checked on 9 November 2026, source: eDesk pricing page. Respoe's prices exclude VAT, extra users cost $22 a month, extra webshops $30 a month, and 1,000 extra AI replies cost $75.
Features
The features side by side with short notes on what is included
“Not confirmed” means we could not confirm the feature on eDesk's public pages, and it may well exist, for example through a third-party app.
Feature
Respoe
eDesk
Pricing and getting started
Priced per team rather than per user
YesUsers included in the plan
NoPer agent
Free trial
Yes14 days, no card
Yes14 days
Danish interface
Yes
Not confirmed
Price list in Danish kroner
YesExcl. VAT
Not confirmed
Channels
Yes
Yes
Website chat
Yes
Yes
YesTeam and Pro
Yes
Messenger and Instagram
YesTeam and Pro
Yes
Phone
NoNo phone system. Relatel call history beside the customer
YeseDesk Talk
Amazon and eBay
YesTeam and Pro
YesAlso Walmart, Kaufland and more
Webshop and operations
Shopify orders beside the conversation
Yes
Yes
WooCommerce
Yes
Yes
PrestaShop
YesIncluding a module for the chat
Yes
Refund or cancel from the conversation
YesShopify and WooCommerce, Team and Pro
Not confirmed
GLS and PostNord on the order
YesShipmondo too
Not confirmed
e-conomic
YesPro
Not confirmed
AI, help center and reports
AI drafts for the team
YesEvery plan, with sources
PartlyAI Assist add-on
AI that answers customers
YesTeam and Pro, only from approved articles
Yes$0.99 per outcome
AI included in the plan price
Yes500 to 2,000 AI replies a month by plan
NoPer outcome
Help center
YesOn your own domain
Not confirmed
Reports
YesBasic on Start
Yes
Sources: eDesk pricing page. Checked on 9 November 2026.
For Danish webshops
Respoe is built in Denmark for the systems Danish webshops use
Danish from the first click
Interface, chat, help center and automatic replies in Danish, and support from a Danish team.
GLS, PostNord and Shipmondo
The parcel's status and latest event sit on the order, so nobody has to look up the tracking number.
e-conomic and Business Central
Respoe has integrations with e-conomic and Business Central, so balances and invoices can sit beside the customer (Pro).
Shopify, WooCommerce and PrestaShop
Orders from the webshops Danish stores typically use, found by the customer's email address.
Prices in kroner
From DKK 999 a month excl. VAT for the whole team on the Danish price list. No exchange rate on the invoice.
Data in the EU
The app and its database run on servers in Germany.
Shopify
WooCommerce
PrestaShop
GLS
PostNord
e-conomic
Switching
How to move from eDesk to Respoe, step by step
Most teams can answer customers from Respoe the same day, because the old system can keep running while you test.
- Step 1
Create the workspace
Try free for 14 days without a card. Invite the team and connect your webshop so orders sit beside conversations.
- Step 2
Forward the support email
Set your support address to forward to Respoe. Keep eDesk running while you test and move the address completely when you are ready.
- Step 3
Move your help articles
Import articles from PDF, Word, Markdown or text files. They become drafts you review before they are published and used by the AI.
- Step 4
Swap the chat on your site
Add Respoe's chat in your colours and recreate the saved replies you use most. Then switch the old chat off.
This comes across to Respoe
- New messages, as soon as the support email forwards to Respoe
- Help articles from PDF, Word, Markdown or text files as drafts
- Customers and orders, fetched from your webshop once it is connected
This stays in the old system
- Old ticket history, because Respoe has no importer for conversations from eDesk today, so keep access or an export for as long as you need it
- On the Pro plan we help with setup and migration, so you don't have to do it alone.
Honestly
When you should choose eDesk over Respoe
Respoe is not the right choice for everyone, and these are the situations where we think eDesk fits better.
You sell on many marketplaces
eDesk connects more marketplaces than Respoe, such as Walmart, Mirakl, Cdiscount and Kaufland.
You use Linnworks or ChannelEngine
eDesk integrates with operations and listing tools for marketplace selling.
You need voice
eDesk has voice (eDesk Talk). Respoe has no phone system.
Choose Respoe if this sounds like you
- Your own webshop is the main channel
- You want AI in a fixed price
- You want a Danish interface and Danish integrations
Questions
Questions about Respoe and eDesk
Can Respoe handle Amazon and eBay?
Respoe has Amazon and eBay integrations on Team and Pro, so buyer messages land in the same inbox and Amazon's reply clock is visible. If you sell on many more marketplaces, eDesk covers more.
Can we move our old conversations from eDesk to Respoe?
Not automatically today. Respoe has no tool that imports ticket history from eDesk. New messages arrive in Respoe as soon as your email is connected, and help articles can be imported from files. Keep access to, or an export from, eDesk for as long as you need the old history.
Is Respoe affiliated with eDesk?
No. Respoe is an independent Danish product. eDesk is a trademark of its owner. The information about eDesk on this page comes from their public pages, checked on 9 November 2026, and may have changed since.
Can we try Respoe before we switch?
Yes. You can try every feature free for 14 days without a card. Many teams run Respoe beside their current system during the trial before moving the support address over completely.
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eDesk is a trademark of its owner, and Respoe is not affiliated with, sponsored or endorsed by eDesk. The information about eDesk comes from their public pages on 9 November 2026 and may have changed, so see eDesk's current terms on their site.
Try Respoe free with your own inbox for 14 days
Connect your email and webshop, invite the team and answer from Respoe the same day.
- No card needed
- Priced per team, not per seat
- Danish support