Respoe fits best for
Webshops with 2 to 25 people in customer service who want the order beside the conversation and one fixed price
Respoe vs Crisp
Both charge per team, but Respoe shows the order, parcel and payment beside the conversation
Crisp is a popular chat and messaging platform priced per workspace, with a free plan and webshop sync. Respoe shares the idea of one price for the team, but is built as a webshop helpdesk with order actions, shipping and accounting beside the conversation.
Crisp fits best for
Small teams starting with chat who want a free plan
Price a month for a team of 6
Respoe$299
Crisp$95
Information about Crisp checked on 9 November 2026 on Crisp pricing page
At a glance
How Respoe and Crisp compare on price, AI and features
Topic
Respoe
Crisp
Pricing model
Per team with users included
Per workspace with a number of agents included
Lowest plan
$149 a month
Free; paid from $45 a month (Mini, 4 agents)
AI
500 to 2,000 AI replies a month in the plan
AI credits included ($5 to $75 a month by plan)
Free trial
14 days, no card
14 days, plus a free plan
Pricing and getting started
4 / 4
2 / 4
Channels
5 / 6
2,5 / 6
Webshop and operations
6 / 6
3 / 6
AI, help center and reports
5 / 5
3 / 5
The numbers count the features in the table further down, where “partly” counts as a half and features we could not confirm for Crisp count as zero.
In short
The three differences that matter most in practice
The same pricing idea
Both Crisp and Respoe charge per workspace with agents included. Crisp also has a free plan.
Respoe goes further into the order
Crisp syncs with webshops. Respoe also lets you refund and cancel and shows GLS, PostNord, payment and e-conomic beside the conversation.
Crisp is strong on chat
Crisp started as a chat tool and has many channels and a very low entry price.
Price
What a team of 6 people pays, worked out from public prices
Six people answer chat, email and WhatsApp. Crisp Mini has 4 agents, so we use Essentials with 10 agents, like Respoe Team.
Respoe · Team
$299 a month
Team plan: $299 · 10 users included, 6 used: 0 extra
Crisp · Essentials
$95 a month
Essentials, 10 agents
In the example Crisp is $204 cheaper a month than Respoe, before add-ons and usage.
- Respoe's prices exclude VAT. An AI reply in Respoe is every draft, reply, summary or translation; it is not the same unit as a “resolution” or “outcome” elsewhere.
- Crisp Essentials is cheaper than Respoe Team. The difference is what is included: Respoe Team has order actions, shipping, payments and 1,000 AI replies.
- Crisp states AI as credits ($25 on Essentials, about 450 AI conversations) rather than a number of replies.
See all of Crisp's published plans and what they cover
| Plan | Price | What the price covers |
|---|---|---|
| Free | $0 | 2 agents, 100 customer profiles. |
| Mini | $45 | Per workspace a month. 4 agents, shared email inbox, $5 AI credits. |
| Essentials | $95 | Per workspace a month. 10 agents, WhatsApp, Instagram, knowledge base, $25 AI credits. |
| Plus | $295 | Per workspace a month. 20+ agents, advanced analytics, $75 AI credits. |
Prices checked on 9 November 2026, source: Crisp pricing page. Respoe's prices exclude VAT, extra users cost $22 a month, extra webshops $30 a month, and 1,000 extra AI replies cost $75.
Features
The features side by side with short notes on what is included
“Not confirmed” means we could not confirm the feature on Crisp's public pages, and it may well exist, for example through a third-party app.
Feature
Respoe
Crisp
Pricing and getting started
Priced per team rather than per user
YesUsers included in the plan
YesPer workspace
Free trial
Yes14 days, no card
Yes14 days and a free plan
Danish interface
Yes
Not confirmed
Price list in Danish kroner
YesExcl. VAT
Not confirmed
Channels
Yes
PartlyFrom Mini
Website chat
Yes
Yes
YesTeam and Pro
PartlyFrom Essentials
Messenger and Instagram
YesTeam and Pro
PartlyInstagram from Essentials
Phone
NoNo phone system. Relatel call history beside the customer
Not confirmed
Amazon and eBay
YesTeam and Pro
Not confirmed
Webshop and operations
Shopify orders beside the conversation
Yes
YesSync, also on Free
WooCommerce
Yes
Yes
PrestaShop
YesIncluding a module for the chat
Yes
Refund or cancel from the conversation
YesShopify and WooCommerce, Team and Pro
Not confirmed
GLS and PostNord on the order
YesShipmondo too
Not confirmed
e-conomic
YesPro
Not confirmed
AI, help center and reports
AI drafts for the team
YesEvery plan, with sources
Not confirmed
AI that answers customers
YesTeam and Pro, only from approved articles
Yes
AI included in the plan price
Yes500 to 2,000 AI replies a month by plan
PartlyAI credits by plan
Help center
YesOn your own domain
PartlyKnowledge base from Essentials
Reports
YesBasic on Start
Yes
Sources: Crisp pricing page. Checked on 9 November 2026.
For Danish webshops
Respoe is built in Denmark for the systems Danish webshops use
Danish from the first click
Interface, chat, help center and automatic replies in Danish, and support from a Danish team.
GLS, PostNord and Shipmondo
The parcel's status and latest event sit on the order, so nobody has to look up the tracking number.
e-conomic and Business Central
Respoe has integrations with e-conomic and Business Central, so balances and invoices can sit beside the customer (Pro).
Shopify, WooCommerce and PrestaShop
Orders from the webshops Danish stores typically use, found by the customer's email address.
Prices in kroner
From DKK 999 a month excl. VAT for the whole team on the Danish price list. No exchange rate on the invoice.
Data in the EU
The app and its database run on servers in Germany.
Shopify
WooCommerce
PrestaShop
GLS
PostNord
e-conomic
Switching
How to move from Crisp to Respoe, step by step
Most teams can answer customers from Respoe the same day, because the old system can keep running while you test.
- Step 1
Create the workspace
Try free for 14 days without a card. Invite the team and connect your webshop so orders sit beside conversations.
- Step 2
Forward the support email
Set your support address to forward to Respoe. Keep Crisp running while you test and move the address completely when you are ready.
- Step 3
Move your help articles
Import articles from PDF, Word, Markdown or text files. They become drafts you review before they are published and used by the AI.
- Step 4
Swap the chat on your site
Add Respoe's chat in your colours and recreate the saved replies you use most. Then switch the old chat off.
This comes across to Respoe
- New messages, as soon as the support email forwards to Respoe
- Help articles from PDF, Word, Markdown or text files as drafts
- Customers and orders, fetched from your webshop once it is connected
This stays in the old system
- Old ticket history, because Respoe has no importer for conversations from Crisp today, so keep access or an export for as long as you need it
- On the Pro plan we help with setup and migration, so you don't have to do it alone.
Honestly
When you should choose Crisp over Respoe
Respoe is not the right choice for everyone, and these are the situations where we think Crisp fits better.
You want to start for free
Crisp has a free plan with two agents. Respoe has a free trial but no free plan.
Chat is your main channel
Crisp is built around chat and has many channels, such as SMS, Line and Viber.
The price must be as low as possible
For a team of six, Crisp Essentials is cheaper than Respoe Team.
Choose Respoe if this sounds like you
- You want to refund, discount and cancel right from the conversation
- The parcel from GLS or PostNord and the invoice in e-conomic should sit beside the customer
- You want a Danish helpdesk with Danish support
Questions
Questions about Respoe and Crisp
Is Crisp or Respoe cheaper?
Crisp, if you only compare list prices: Essentials is $95 a month for 10 agents, Respoe Team is $299. Respoe Team in return includes order actions, parcels, payments, returns and 1,000 AI replies.
Can we move our old conversations from Crisp to Respoe?
Not automatically today. Respoe has no tool that imports ticket history from Crisp. New messages arrive in Respoe as soon as your email is connected, and help articles can be imported from files. Keep access to, or an export from, Crisp for as long as you need the old history.
Is Respoe affiliated with Crisp?
No. Respoe is an independent Danish product. Crisp is a trademark of its owner. The information about Crisp on this page comes from their public pages, checked on 9 November 2026, and may have changed since.
Can we try Respoe before we switch?
Yes. You can try every feature free for 14 days without a card. Many teams run Respoe beside their current system during the trial before moving the support address over completely.
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Crisp is a trademark of its owner, and Respoe is not affiliated with, sponsored or endorsed by Crisp. The information about Crisp comes from their public pages on 9 November 2026 and may have changed, so see Crisp's current terms on their site.
Try Respoe free with your own inbox for 14 days
Connect your email and webshop, invite the team and answer from Respoe the same day.
- No card needed
- Priced per team, not per seat
- Danish support