Compare
Compare Respoe with the helpdesks webshops look at most, based on their own published prices
We compared Respoe with 14 helpdesks webshops often look at. Prices come from their own pages, and every comparison also says when the competitor is the better choice.
- Respoe vs ZendeskLarge support teams with telephony and many departmentsPer agent per month, AI resolutions per unit beyond an allowance
- Respoe vs GorgiasShopify stores that prefer paying by ticket volumeFlat price by ticket volume, extra tickets per unit
- Respoe vs RichpanelHigh-volume webshops that want to automate a lot with AIPer seat, plus usage-based AI with a monthly minimum
- Respoe vs CrispSmall teams starting with chat who want a free planPer workspace with a number of agents included
- Respoe vs FreshdeskBusinesses outside e-commerce and larger teams with many processesPer agent per month, AI agent per session
- Respoe vs Help ScoutTeams that want a simple, email-based inboxPer user per month, AI answers per resolution
- Respoe vs IntercomSaaS and apps with support inside the productPer seat per month, the Fin AI agent per outcome
- Respoe vs Re:amazeWebshops with multiple brands and voice in the same toolPer user per month, or a flat Starter price with a cap
- Respoe vs FrontCompanies where sales, operations and support share an inboxPer seat per month, AI as add-ons and per conversation
- Respoe vs TidioSmall stores that want to start with chat and a chatbot for freeBy conversation volume, AI agent and flows as add-ons
- Respoe vs KustomerLarge organisations with many brands and voiceQuote from sales; AI and channels by usage
- Respoe vs eDeskSellers on many marketplacesPer agent per month by number of stores, AI per outcome
- Respoe vs TrengoTeams where WhatsApp and broadcasts matter mostFlat plan with users and conversations included, AI surcharge per conversation
- Respoe vs WilmoLarge webshops with many tickets that want AI to resolve most of themFixed price by tickets per month, unlimited users and AI included
Missing your current system?
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Overview
The pricing models side by side
Lowest paid plan and AI price as shown on each vendor's own pricing page. Click a name for the full comparison.
| Helpdesk | Pricing model | Lowest paid plan | AI | Source |
|---|---|---|---|---|
| Respoe | Per team with users included | $149 a month (Start, 3 users) | 500 to 2,000 AI replies in the plan | Pricing |
| Zendesk | Per agent per month, AI resolutions per unit beyond an allowance | $19 per agent a month (Support Team, annual billing) | 5 to 10 automated resolutions per agent, then $1.50 to $2.00 each | Zendesk pricing page |
| Gorgias | Flat price by ticket volume, extra tickets per unit | $10 a month for 50 tickets (Starter) | AI Agent is an add-on from $250 a month | Gorgias pricing page |
| Richpanel | Per seat, plus usage-based AI with a monthly minimum | $99 per seat a month (annual billing) | About $0.20 per AI conversation, minimum $200 a month | Richpanel pricing page |
| Crisp | Per workspace with a number of agents included | Free; paid from $45 a month (Mini, 4 agents) | AI credits included ($5 to $75 a month by plan) | Crisp pricing page |
| Freshdesk | Per agent per month, AI agent per session | $19 per agent a month (Growth, annual billing) | 500 AI sessions once, then $49 per 100. Copilot $29 per agent. | Freshdesk pricing page |
| Help Scout | Per user per month, AI answers per resolution | Free; paid from $25 per user a month (Standard) | AI Answers $0.75 per resolution; 3 months free for new accounts | Help Scout pricing page |
| Intercom | Per seat per month, the Fin AI agent per outcome | $29 per seat a month (Essential; $19 for new customers) | Fin from $0.99 per outcome. Copilot $29 to $35 per agent. | Intercom pricing page |
| Re:amaze | Per user per month, or a flat Starter price with a cap | $29 per user a month (Basic) or $59 flat (Starter) | 5 to 20 AI resolutions per user, then $0.85 each | Re:amaze pricing page |
| Front | Per seat per month, AI as add-ons and per conversation | $25 per seat a month (Starter, annual billing) | Autopilot from $0.39 per conversation. Copilot $20 per seat. | Front pricing page |
| Tidio | By conversation volume, AI agent and flows as add-ons | Free; paid from $29 a month (Starter, 100 conversations) | Lyro add-on from $39 a month for 50 AI conversations | Tidio pricing page |
| Kustomer | Quote from sales; AI and channels by usage | No public price | Concierge $0.75 per engaged conversation; AI agents for reps $50 per user | Kustomer pricing page |
| eDesk | Per agent per month by number of stores, AI per outcome | $45 per agent a month (Essential, annual billing) | AI Agent $0.99 per outcome. AI Assist $39 per agent. | eDesk pricing page |
| Trengo | Flat plan with users and conversations included, AI surcharge per conversation | €119 a month (Base, annual billing) | AI surcharge €0.25 to €0.30 per conversation | Trengo pricing page |
| Wilmo | Fixed price by tickets per month, unlimited users and AI included | €1,000 a month for up to 1,000 tickets (Basic) | AI agent and copilot are included in every plan with no per-resolution fee | Wilmo pricing page |
Prices checked November 2026 on the vendors' own pages. Competitor prices are in their own currency and not converted. Respoe's prices exclude VAT.
How to choose
Four questions to ask before you switch system
Respoe Team
$299
a month for the whole team, excl. VAT
- 10 users included
- 1,000 AI replies a month
- No conversation limit
- 01
What does it cost as you grow?
Pricing per agent, per ticket or per conversation grows with the team and with volume. Work it out for your own headcount and your busiest month, not the entry price.
- 02
What does the AI cost?
Many charge per AI resolution or conversation on top of the plan. Ask what counts as one and whether there is a minimum.
- 03
Can you act on the order?
Seeing the order is good. Refunding, cancelling and seeing the GLS or PostNord parcel without switching tabs saves time on every message.
- 04
Does it fit your systems?
Danish webshops often use PrestaShop, Shipmondo, QuickPay and e-conomic. Check that the integrations exist before you move.
Questions
Questions about the comparisons and where the numbers come from
What is the best Zendesk alternative for a webshop?
It depends on team size and channels. For Danish webshops with 2 to 25 people in customer service, Respoe is built for exactly that: one price for the team, the order beside the conversation and Danish integrations. If you have a large team with telephony, Zendesk can still be the right choice.
Where do your numbers about competitors come from?
From the competitors' own public pricing and help pages, checked in November 2026. Every page links to its source. Prices change, so always check the current price with the vendor.
Why do some tables say “Not confirmed”?
Because we could not confirm the feature on the vendor's public pages. That does not mean it is missing; it may exist through a third-party app, for example.
Can we move our old conversations to Respoe?
Not automatically today. New messages arrive in Respoe as soon as your email is forwarded, and help articles can be imported from PDF, Word and Markdown. Keep access to the old system for as long as you need the history. On Pro we help with setup and migration.
Zendesk, Gorgias, Richpanel, Crisp, Freshdesk, Help Scout, Intercom, Re:amaze, Front, Tidio, Kustomer, eDesk, Trengo, Wilmo are trademarks of their respective owners. Respoe is not affiliated with, sponsored or endorsed by any of them.
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