One inbox for every channel
Email, chat, social messages and reviews. Every message gets an owner and a status.
NewAI that answers from your own articles
Automate customer service and connect it to your webshop, shipping and accounting
AI answers email, chat, WhatsApp, Messenger and Instagram from your help articles. Respoe pulls orders, parcels and payments from Shopify, WooCommerce, PrestaShop, GLS, PostNord and e-conomic, so every reply is based on the real data.
- 14 days free
- No card needed
- From $149/mo for the whole team
Works with the systems you already use
Why Respoe
Respoe is made for webshops with a small team, not for call centres with 200 agents
#1042 · Emma Sørensen
Aura lamp, opal899 kr.
Arrived at depot, AarhusRefund DKK 899Send discount code
The order is already found
Items, payment, parcel and returns beside the conversation. Refund or discount in two clicks.
AI draftSend reply
You can return the lamp within 30 days of delivery. Pack it in the original box and use the return label that came in the parcel.
Returns and exchangesOrder #1042
AI with sources
Every draft shows which article and which order the reply is based on. No guessing.
Team
$299
per month for the whole workspace
10 users included in Team
One price for the whole team
No price per agent or per ticket. The warehouse and the owner can reply too. See pricing
Features
This is what the team uses every day to answer customers
Inbox, orders, AI, chat, help center and automation in one app. The screenshots are Respoe as it looks today.
Every message in one inbox the whole team can see
Email, chat, WhatsApp, Messenger, Instagram and reviews become conversations with an owner, a status and a history. Nobody has to dig through three inboxes and a phone.
- Assign, snooze, tag and prioritise with keyboard shortcuts
- A warning when a colleague is already replying
- Internal notes and @mentions the customer never sees
The order, the parcel and the payment beside the conversation
Respoe finds the customer's orders by email address. You see items, delivery, payment and returns, and you can refund, send a discount code or cancel without opening the webshop.
- Shopify, WooCommerce, PrestaShop, Magento, Shopware and BigCommerce
- GLS and PostNord tracking right on the order
- Amount limits per role and four-eyes approval
AI that answers from your own articles, not from the internet
The AI reads the conversation, the customer's order and your help articles and writes a draft with sources. You decide whether it only suggests or may answer customers itself in chat and email.
- Drafts, summaries, translation and rewrites in one shortcut
- Only answers from articles you approved for AI
- Hands over to the team on order questions, when unsure, or when the customer asks for a person
A chat that looks like your shop and knows the customer
Add the chat with one line of code or our module for WordPress and PrestaShop. Signed-in customers are recognised and can see their earlier conversations.
- Colours, logo, texts and opening hours in Danish and English
- Help articles and order status right in the chat
- Opening hours, an out-of-hours text and the chat emailed afterwards
A help center that answers customers and trains the AI
Write articles in Respoe or import them from files and your old site. They are published on your own domain and are what the AI answers from.
- Own domain, logo and colours per brand
- See which questions your articles don't answer
- Turn a good reply from a conversation into an article
Rules that do the dull work before anyone opens the conversation
Route conversations by channel, language or topic, add tags, reply out of hours and close what is solved. Chatbot flows handle the routine questions in chat.
- Auto-assignment by shift and workload
- Reply targets and reminders before a customer waits too long
- Spam and phishing are kept out of the inbox
AI
The AI looks up the order and your articles before it writes a reply
It reads the conversation, finds the order and only uses the articles you approved. You decide how much it may do on its own.
- 01
Reads the customer
The whole conversation, earlier messages and the customer's language.
- 02
Looks up the order
Status, parcel, payment and returns from the shop and carrier.
- 03
Finds the answer
Only in the articles and saved replies you approved.
- 04
Suggests or replies
As a draft for the team, or as a reply in chat and email if you turned it on.
You set the limits
Choose whether AI may reply in chat, email or both, and how sure it must be first.
Hands over in time
If the AI is unsure, or the customer asks for a person, the conversation goes to the team.
Speaks the customer's language
Messages are translated both ways, so you can reply in your own language.
Add-on for the chat
Respoe adds questions and answers to the product page that open the chat with the answer
Respoe writes questions and answers from the product page and your help articles. The customer clicks a question, the chat opens and the answer is already there.
- Answers that are not in the sources are not shown.
- The conversation lands in the inbox tagged Product FAQ.
- Works on Shopify, WooCommerce and PrestaShop with the chat installed.
Get started
You can get started the same day without consultants or a long setup
- Step 1
Connect email and chat
Forward your support email to Respoe and add the chat to your site with one line of code or our plugin.
- Step 2
Connect the webshop
Shopify, WooCommerce or PrestaShop. Orders and customers are fetched, and new ones arrive straight away.
- Step 3
Invite the team
Give colleagues access to the inboxes they need. Everyone can reply from computer or phone.
Pricing
You pay one price for the whole team, not per agent
Every plan has chat, email, AI drafts, a help center and apps. Try free for 14 days without a card.
Start
Email and chat for the small webshop.
$149/ mo
per workspace, excl. VATper workspace billed yearly, excl. VAT
- 3 users
- 500 AI replies / mo
- 1 webshop
What you get:
- Shared inbox for email and chat
- Website chat in your own design
- Orders from one webshop beside every conversation
- AI drafts from your help articles
- Help center on your own domain
- Saved replies, notes and tags
- Mobile app with notifications
14 days free · no card
Team
Every channel and order actions for the team.
$299/ mo
per workspace, excl. VATper workspace billed yearly, excl. VAT
- 10 users
- 1,000 AI replies / mo
- 3 webshops
Everything in Start, plus:
- WhatsApp, Messenger and Instagram
- Refund, discount and cancel from the conversation
- Parcels, payments and returns on the order
- AI that answers customers on its own
- Rules, auto-assignment and chatbot flows
- Reports and satisfaction surveys
- Slack, Teams, Jira and Linear
14 days free · no card
Pro
More brands, ERP and full control.
$599/ mo
per workspace, excl. VATper workspace billed yearly, excl. VAT
- 25 users
- 2,000 AI replies / mo
- Unlimited webshops
Everything in Team, plus:
- Translating conversations without using AI replies
- Multiple brands and help centers
- Business Central and e-conomic beside the customer
- Four-eyes approval for refunds
- API, webhooks and MCP for your own AI tools
- Audit log and export
- Help with setup and migration
14 days free · no card
Questions
Frequently asked questions
If your question is not here, write to us. We answer in Danish and English.
Why is Respoe priced per team and not per seat?
Because customer service in a webshop is rarely one full-time job. The warehouse, the owner and a part-time helper should all be able to reply without each costing a licence. Every plan includes a number of users, and extra users cost $22 a month. An extra webshop costs $30 a month.
Which webshops does Respoe work with?
Shopify, WooCommerce, PrestaShop, Adobe Commerce (Magento), Shopware and BigCommerce. With Shopify you can also refund, send discount codes and cancel right from the conversation.
Does the AI answer customers without asking us?
Only if you turn it on. By default the AI writes drafts that a person approves. When you turn on automatic replies, it only answers from the articles you approved and hands the conversation to the team when it cannot find the answer.
What counts as an AI reply?
Every draft, reply, summary or translation the AI makes counts as one. Start includes 500 a month, Team 1,000 and Pro 2,000. On Pro, translations are free and do not count. If you use more, 1,000 extra cost $75. With your own OpenAI, Anthropic or OpenRouter key it costs $119 a month, and AI replies no longer count against the plan.
Can we move from Zendesk, Gorgias or Freshdesk?
Yes. Connect your email so new messages arrive in Respoe, and import your help articles from files or your current help center. On Pro we help with setup and migration.
Where is our data stored?
Respoe is built in Denmark, and the app and its database run on servers in Germany.
What happens after the 14 days?
You pick a plan and pay by card. If you don't, the workspace is paused and nothing is deleted straight away. You can cancel month to month.
Try Respoe free with your own inbox for 14 days
Connect your email and webshop, invite the team and answer from Respoe the same day.
- No card needed
- Priced per team, not per seat
- Danish support