Respoe fits best for
Webshops with 2 to 25 people in customer service who want the order beside the conversation and one fixed price
Respoe vs Freshdesk
Freshdesk is a broad helpdesk for many industries, while Respoe is built for the webshop
Freshdesk is a widely used helpdesk for many kinds of businesses, priced per agent with AI as sessions or add-ons. Respoe is built specifically for webshops, with orders, parcels and payments beside the conversation and one price for the team.
Freshdesk fits best for
Businesses outside e-commerce and larger teams with many processes
Price a month for a team of 6
Respoe$249
Freshdesk$174
Information about Freshdesk checked on 9 November 2026 on Freshdesk pricing page
At a glance
How Respoe and Freshdesk compare on price, AI and features
Topic
Respoe
Freshdesk
Pricing model
Per team with users included
Per agent per month, AI agent per session
Lowest plan
$149 a month
$19 per agent a month (Growth, annual billing)
AI
500 to 2,000 AI replies a month in the plan
500 AI sessions once, then $49 per 100. Copilot $29 per agent.
Free trial
14 days, no card
14 days
Pricing and getting started
4 / 4
1,5 / 4
Channels
5 / 6
2 / 6
Webshop and operations
6 / 6
1 / 6
AI, help center and reports
5 / 5
3 / 5
The numbers count the features in the table further down, where “partly” counts as a half and features we could not confirm for Freshdesk count as zero.
In short
The three differences that matter most in practice
Cheap to start, dearer to grow
Freshdesk's lowest plan is cheaper than Respoe for few agents. With more channels, AI and more agents, the per-person price grows.
Built for webshops
Freshdesk has an official Shopify app. Respoe also shows the GLS or PostNord parcel, the payment and e-conomic beside the conversation.
Freshdesk is broad
Freshdesk fits many industries and has advanced routing, voice as an add-on and a large app marketplace.
Price
What a team of 6 people pays, worked out from public prices
Six people answer email, chat and social, so we use Freshdesk Omni. Freshdesk's pricing page only shows annual-billing prices, so Respoe is also counted with annual billing (12 months for the price of 10).
Respoe · Team
$249 a month
Team, annual billing: $249 · 10 users included, 6 used: 0 extra
Freshdesk · Omni Growth
$174 a month
Agents: 6 × $29
In the example Freshdesk is $75 cheaper a month than Respoe, before add-ons and usage.
- Respoe's prices exclude VAT. An AI reply in Respoe is every draft, reply, summary or translation; it is not the same unit as a “resolution” or “outcome” elsewhere.
- The price is with annual billing, as shown on the pricing page.
- Omni Pro is $79 per agent, so 6 × $79 = $474 a month. The AI agent has 500 free sessions once, then $49 per 100. Copilot is $29 per agent (Pro and up).
See all of Freshdesk's published plans and what they cover
| Plan | Price | What the price covers |
|---|---|---|
| Growth | $19 | Per agent a month, annual billing. Customer portal and knowledge base. |
| Pro | $55 | Per agent a month, annual billing. Rule-based routing, custom dashboards. |
| Enterprise | $89 | Per agent a month, annual billing. Skills-based routing. |
| Omni Growth / Pro / Enterprise | $29 / $79 / $119 | Per agent a month, annual billing. Omnichannel. |
Prices checked on 9 November 2026, source: Freshdesk pricing page. Respoe's prices exclude VAT, extra users cost $22 a month, extra webshops $30 a month, and 1,000 extra AI replies cost $75.
Features
The features side by side with short notes on what is included
“Not confirmed” means we could not confirm the feature on Freshdesk's public pages, and it may well exist, for example through a third-party app.
Feature
Respoe
Freshdesk
Pricing and getting started
Priced per team rather than per user
YesUsers included in the plan
NoPer agent
Free trial
Yes14 days, no card
Yes14 days
Danish interface
Yes
PartlyCustomer portal and widget in Danish; agent interface not confirmed
Price list in Danish kroner
YesExcl. VAT
Not confirmed
Channels
Yes
Yes
Website chat
Yes
PartlyIn the Omni plans
YesTeam and Pro
Not confirmed
Messenger and Instagram
YesTeam and Pro
Not confirmed
Phone
NoNo phone system. Relatel call history beside the customer
PartlyOmni Voice add-on
Amazon and eBay
YesTeam and Pro
Not confirmed
Webshop and operations
Shopify orders beside the conversation
Yes
YesOfficial app
WooCommerce
Yes
Not confirmed
PrestaShop
YesIncluding a module for the chat
Not confirmed
Refund or cancel from the conversation
YesShopify and WooCommerce, Team and Pro
Not confirmed
GLS and PostNord on the order
YesShipmondo too
Not confirmed
e-conomic
YesPro
Not confirmed
AI, help center and reports
AI drafts for the team
YesEvery plan, with sources
PartlyCopilot add-on, Pro and up
AI that answers customers
YesTeam and Pro, only from approved articles
Partly500 sessions once, then $49 per 100
AI included in the plan price
Yes500 to 2,000 AI replies a month by plan
NoSessions and add-ons
Help center
YesOn your own domain
Yes
Reports
YesBasic on Start
Yes
Sources: Freshdesk pricing page, Freshdesk Omni pricing, Freshdesk: languages, Freshworks: Shopify app. Checked on 9 November 2026.
For Danish webshops
Respoe is built in Denmark for the systems Danish webshops use
Danish from the first click
Interface, chat, help center and automatic replies in Danish, and support from a Danish team.
GLS, PostNord and Shipmondo
The parcel's status and latest event sit on the order, so nobody has to look up the tracking number.
e-conomic and Business Central
Respoe has integrations with e-conomic and Business Central, so balances and invoices can sit beside the customer (Pro).
Shopify, WooCommerce and PrestaShop
Orders from the webshops Danish stores typically use, found by the customer's email address.
Prices in kroner
From DKK 999 a month excl. VAT for the whole team on the Danish price list. No exchange rate on the invoice.
Data in the EU
The app and its database run on servers in Germany.
Shopify
WooCommerce
PrestaShop
GLS
PostNord
e-conomic
Switching
How to move from Freshdesk to Respoe, step by step
Most teams can answer customers from Respoe the same day, because the old system can keep running while you test.
- Step 1
Create the workspace
Try free for 14 days without a card. Invite the team and connect your webshop so orders sit beside conversations.
- Step 2
Forward the support email
Set your support address to forward to Respoe. Keep Freshdesk running while you test and move the address completely when you are ready.
- Step 3
Move your help articles
Import articles from PDF, Word, Markdown or text files. They become drafts you review before they are published and used by the AI.
- Step 4
Swap the chat on your site
Add Respoe's chat in your colours and recreate the saved replies you use most. Then switch the old chat off.
This comes across to Respoe
- New messages, as soon as the support email forwards to Respoe
- Help articles from PDF, Word, Markdown or text files as drafts
- Customers and orders, fetched from your webshop once it is connected
This stays in the old system
- Old ticket history, because Respoe has no importer for conversations from Freshdesk today, so keep access or an export for as long as you need it
- On the Pro plan we help with setup and migration, so you don't have to do it alone.
Honestly
When you should choose Freshdesk over Respoe
Respoe is not the right choice for everyone, and these are the situations where we think Freshdesk fits better.
You are not a webshop
Freshdesk is built for many kinds of businesses, such as IT support, SaaS and services.
You have two or three agents and only email
Freshdesk Growth is $19 per agent with annual billing. For a small email-only team that can be cheaper than Respoe.
You use other Freshworks products
If you already use Freshworks CRM or other tools, Freshdesk connects with them.
Choose Respoe if this sounds like you
- You are a webshop and want order, parcel and payment beside every conversation
- You want every channel and AI in one fixed price
- You want to pay in kroner and have Danish support
Questions
Questions about Respoe and Freshdesk
Is Freshdesk available in Danish?
According to Freshdesk's help page, the customer portal, widget and knowledge base are available in Danish. We could not confirm that the agent interface itself is in Danish. Respoe is Danish throughout.
Can we move our old conversations from Freshdesk to Respoe?
Not automatically today. Respoe has no tool that imports ticket history from Freshdesk. New messages arrive in Respoe as soon as your email is connected, and help articles can be imported from files. Keep access to, or an export from, Freshdesk for as long as you need the old history.
Is Respoe affiliated with Freshdesk?
No. Respoe is an independent Danish product. Freshdesk is a trademark of its owner. The information about Freshdesk on this page comes from their public pages, checked on 9 November 2026, and may have changed since.
Can we try Respoe before we switch?
Yes. You can try every feature free for 14 days without a card. Many teams run Respoe beside their current system during the trial before moving the support address over completely.
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Freshdesk is a trademark of its owner, and Respoe is not affiliated with, sponsored or endorsed by Freshdesk. The information about Freshdesk comes from their public pages on 9 November 2026 and may have changed, so see Freshdesk's current terms on their site.
Try Respoe free with your own inbox for 14 days
Connect your email and webshop, invite the team and answer from Respoe the same day.
- No card needed
- Priced per team, not per seat
- Danish support