Respoe fits best for
Webshops with 2 to 25 people in customer service who want the order beside the conversation and one fixed price
Respoe vs Richpanel
Richpanel focuses on AI and self-service, while Respoe is built for Danish webshops and their systems
Richpanel is an e-commerce helpdesk with a strong focus on AI agents and self-service for orders, returns and subscriptions. Respoe is a Danish webshop helpdesk where AI and users are included in a fixed price.
Richpanel fits best for
High-volume webshops that want to automate a lot with AI
Price a month for a team of 6
Respoe$299
Richpanel$714
Information about Richpanel checked on 9 November 2026 on Richpanel pricing page
At a glance
How Respoe and Richpanel compare on price, AI and features
Topic
Respoe
Richpanel
Pricing model
Per team with users included
Per seat, plus usage-based AI with a monthly minimum
Lowest plan
$149 a month
$99 per seat a month (annual billing)
AI
500 to 2,000 AI replies a month in the plan
About $0.20 per AI conversation, minimum $200 a month
Free trial
14 days, no card
None mentioned; guarantees instead
Pricing and getting started
4 / 4
0 / 4
Channels
5 / 6
5 / 6
Webshop and operations
6 / 6
3 / 6
AI, help center and reports
5 / 5
3 / 5
The numbers count the features in the table further down, where “partly” counts as a half and features we could not confirm for Richpanel count as zero.
In short
The three differences that matter most in practice
A fixed price, AI included
Richpanel charges per seat and for AI usage. Respoe Team includes 10 users and 1,000 AI replies in one price.
Danish systems beside the conversation
Respoe has integrations with GLS, PostNord, Shipmondo, e-conomic and PrestaShop.
Richpanel goes further on self-service
Richpanel's portal lets customers track, return, exchange and cancel on their own. That is an area where Richpanel is further ahead.
Price
What a team of 6 people pays, worked out from public prices
Six people answer customers. We use Richpanel's monthly-billing price from their FAQ and count AI usage separately.
Respoe · Team
$299 a month
Team plan: $299 · 10 users included, 6 used: 0 extra
Richpanel · Helpdesk
$714 a month
Seats: 6 × $119
In the example Respoe costs $415 less a month than Richpanel, before add-ons and usage.
- Respoe's prices exclude VAT. An AI reply in Respoe is every draft, reply, summary or translation; it is not the same unit as a “resolution” or “outcome” elsewhere.
- With annual billing the price is $99 per seat, so 6 × $99 = $594 a month.
- AI is not in the figure. Richpanel states an AI minimum of $200 a month and about $0.20 per AI conversation.
See all of Richpanel's published plans and what they cover
| Plan | Price | What the price covers |
|---|---|---|
| Helpdesk | $99 / $119 | Per seat a month (annual / monthly billing). No per-ticket fees. |
| AI | From $200 / mo | Usage, about $0.20 per AI conversation. Richpanel states an entry price of $299 a month on an annual commitment. |
| Returns & Exchanges | From $99 / mo | Add-on. |
Prices checked on 9 November 2026, source: Richpanel pricing page. Respoe's prices exclude VAT, extra users cost $22 a month, extra webshops $30 a month, and 1,000 extra AI replies cost $75.
Features
The features side by side with short notes on what is included
“Not confirmed” means we could not confirm the feature on Richpanel's public pages, and it may well exist, for example through a third-party app.
Feature
Respoe
Richpanel
Pricing and getting started
Priced per team rather than per user
YesUsers included in the plan
NoPer seat
Free trial
Yes14 days, no card
NoNone mentioned; guarantees instead
Danish interface
Yes
Not confirmed
Price list in Danish kroner
YesExcl. VAT
Not confirmed
Channels
Yes
Yes
Website chat
Yes
Yes
YesTeam and Pro
Yes
Messenger and Instagram
YesTeam and Pro
Yes
Phone
NoNo phone system. Relatel call history beside the customer
PartlyThrough Aircall
Amazon and eBay
YesTeam and Pro
PartlyAmazon
Webshop and operations
Shopify orders beside the conversation
Yes
Yes
WooCommerce
Yes
Yes
PrestaShop
YesIncluding a module for the chat
Not confirmed
Refund or cancel from the conversation
YesShopify and WooCommerce, Team and Pro
YesThrough AI agents and self-service
GLS and PostNord on the order
YesShipmondo too
Not confirmed
e-conomic
YesPro
Not confirmed
AI, help center and reports
AI drafts for the team
YesEvery plan, with sources
Not confirmed
AI that answers customers
YesTeam and Pro, only from approved articles
Yes
AI included in the plan price
Yes500 to 2,000 AI replies a month by plan
NoUsage, minimum $200 a month
Help center
YesOn your own domain
YesSelf-service portal
Reports
YesBasic on Start
Yes
Sources: Richpanel pricing page, Richpanel integrations. Checked on 9 November 2026.
For Danish webshops
Respoe is built in Denmark for the systems Danish webshops use
Danish from the first click
Interface, chat, help center and automatic replies in Danish, and support from a Danish team.
GLS, PostNord and Shipmondo
The parcel's status and latest event sit on the order, so nobody has to look up the tracking number.
e-conomic and Business Central
Respoe has integrations with e-conomic and Business Central, so balances and invoices can sit beside the customer (Pro).
Shopify, WooCommerce and PrestaShop
Orders from the webshops Danish stores typically use, found by the customer's email address.
Prices in kroner
From DKK 999 a month excl. VAT for the whole team on the Danish price list. No exchange rate on the invoice.
Data in the EU
The app and its database run on servers in Germany.
Shopify
WooCommerce
PrestaShop
GLS
PostNord
e-conomic
Switching
How to move from Richpanel to Respoe, step by step
Most teams can answer customers from Respoe the same day, because the old system can keep running while you test.
- Step 1
Create the workspace
Try free for 14 days without a card. Invite the team and connect your webshop so orders sit beside conversations.
- Step 2
Forward the support email
Set your support address to forward to Respoe. Keep Richpanel running while you test and move the address completely when you are ready.
- Step 3
Move your help articles
Import articles from PDF, Word, Markdown or text files. They become drafts you review before they are published and used by the AI.
- Step 4
Swap the chat on your site
Add Respoe's chat in your colours and recreate the saved replies you use most. Then switch the old chat off.
This comes across to Respoe
- New messages, as soon as the support email forwards to Respoe
- Help articles from PDF, Word, Markdown or text files as drafts
- Customers and orders, fetched from your webshop once it is connected
This stays in the old system
- Old ticket history, because Respoe has no importer for conversations from Richpanel today, so keep access or an export for as long as you need it
- On the Pro plan we help with setup and migration, so you don't have to do it alone.
Honestly
When you should choose Richpanel over Respoe
Respoe is not the right choice for everyone, and these are the situations where we think Richpanel fits better.
You want to automate a large share of tickets
Richpanel is built around AI agents and, according to its pricing page, offers an automation-rate guarantee.
Customers should exchange and return on their own
Richpanel's self-service portal handles orders, returns, exchanges and subscriptions.
You sell subscriptions
Richpanel has integrations with subscription tools such as Recharge.
Choose Respoe if this sounds like you
- You want to know the monthly price in advance
- You want to try free for 14 days without a card
- You use Danish carriers, payments and e-conomic
Questions
Questions about Respoe and Richpanel
What does AI cost at Richpanel and Respoe?
Richpanel states about $0.20 per AI conversation and a minimum of $200 a month. In Respoe, AI replies are included in the plan: 500 on Start, 1,000 on Team and 2,000 on Pro. 1,000 extra cost $75. The units are not identical, so compare with your own volume.
Can we move our old conversations from Richpanel to Respoe?
Not automatically today. Respoe has no tool that imports ticket history from Richpanel. New messages arrive in Respoe as soon as your email is connected, and help articles can be imported from files. Keep access to, or an export from, Richpanel for as long as you need the old history.
Is Respoe affiliated with Richpanel?
No. Respoe is an independent Danish product. Richpanel is a trademark of its owner. The information about Richpanel on this page comes from their public pages, checked on 9 November 2026, and may have changed since.
Can we try Respoe before we switch?
Yes. You can try every feature free for 14 days without a card. Many teams run Respoe beside their current system during the trial before moving the support address over completely.
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Richpanel is a trademark of its owner, and Respoe is not affiliated with, sponsored or endorsed by Richpanel. The information about Richpanel comes from their public pages on 9 November 2026 and may have changed, so see Richpanel's current terms on their site.
Try Respoe free with your own inbox for 14 days
Connect your email and webshop, invite the team and answer from Respoe the same day.
- No card needed
- Priced per team, not per seat
- Danish support