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Security

Customer data requires trust, and we treat it that way

Two-step sign-in, roles and access per inbox, virus scanning of files and an audit log of everything that happens to customer data.

Try free for 14 daysSee pricing

Access

Every role sees and does what it should.

Built-in roles, custom roles with exactly the permissions you choose, and access per inbox and brand. The part-time helper sees customer service, not the accounts.

Built-in rolesAdminAgentViewer
Read conversations and customers
Reply to customers and write notes
Refund from the conversation
Publish help articles
Delete conversations
See colleagues' numbers in reports
View and export the audit log

With four-eyes approval, a second person must approve refunds and cancellations.

What happens behind the screen.

  • Two-step sign-in

    Authenticator app and backup codes. Passwords of at least 12 characters, a verified email and limits on repeated sign-in attempts.

  • Encrypted keys

    API keys and tokens for your systems are stored encrypted (AES-256-GCM) and never shown again.

  • Virus scanning

    Attachments are scanned before the team opens them.

  • Audit log

    Who did what and when: refunds, settings, access and erasures.

  • Servers in the EU

    Respoe is built in Denmark and runs in the EU.

  • Sessions expire

    A sign-in lasts up to 7 days, then you sign in again.

GDPR

When a customer asks for their data.

Find the customer and choose what they ask for. It takes a minute, not an afternoon.

Access

Download everything about the customer as one file.

Erasure

Erase the customer's conversations and the copies Respoe fetched from your systems.

What cleans itself up

  • The trash is emptied after 30 days (7–90 can be chosen)
  • Spam is emptied after 30 days (can be changed)
  • Data from an app is deleted when the app is removed

Need a data processing agreement or have security questions? Write to hello@respoe.com.

Privacy policy

Questions and answers

Where is our data stored?

Respoe is built in Denmark and runs on servers in the EU. Attachments are stored on the same server as the database.

Can we require two-step sign-in for everyone?

Every user can turn on two-step sign-in with an authenticator app and backup codes. Write to us if you want it required for the whole team.

Does Respoe support single sign-on (SSO)?

Not yet. You sign in with email and password and, optionally, two-step sign-in.

What do we do when a customer asks for their data?

Find the customer in Respoe and download their data as a file, or erase it. Erasing also removes the copies Respoe fetched from the webshop and other systems; the webshop itself is not changed.

Is our data used to train AI?

Respoe does not train its own models on your data. When the AI works, the relevant conversation and the articles it needs are sent to the AI provider chosen for the workspace.

Works together with

All features

Try Respoe free with your own inbox for 14 days

Connect your email and webshop, invite the team and answer from Respoe the same day.

Try free for 14 daysTalk to us
  • No card needed
  • Priced per team, not per seat
  • Danish support