Pricing
One price per workspace with users included. No price per ticket, and no surprises when the holiday rush hits.
Email and chat for the small webshop.
$149/ mo
per workspace, excl. VATper workspace billed yearly, excl. VAT
What you get:
14 days free · no card
Every channel and order actions for the team.
$299/ mo
per workspace, excl. VATper workspace billed yearly, excl. VAT
Everything in Start, plus:
14 days free · no card
More brands, ERP and full control.
$599/ mo
per workspace, excl. VATper workspace billed yearly, excl. VAT
Everything in Team, plus:
14 days free · no card
More users: $22 per user per month.
More webshops: $30 per webshop per month.
More AI replies: 1,000 extra for $75.
Your own AI key: $119 a month. You pay the AI provider yourself and AI replies don't count against the plan.
| Start$149 / mo | Team$299 / mo | Pro$599 / mo | |
|---|---|---|---|
| Team and channels | |||
| Users included | 3 | 10 | 25 |
| Email and website chat | |||
| WhatsApp, Messenger and Instagram | |||
| Telegram, Amazon and eBay | |||
| Trustpilot reviews as conversations | |||
| Mobile app with notifications | |||
| Orders and webshop | |||
| Connected webshops | 1 | 3 | Unlimited |
| Orders beside every conversation | |||
| Refunds, discounts and cancellations | |||
| Parcels, payments and returns | |||
| Business Central and e-conomic | |||
| Four-eyes approval | |||
| AI and automation | |||
| AI replies and drafts per month | 500 | 1.000 | 2.000 |
| Summaries, translation and rewrites | |||
| AI that answers customers | |||
| Rules and auto-assignment | |||
| Chatbot flows | |||
| Help center and reports | |||
| Help center on your own domain | |||
| Multiple brands and help centers | |||
| Reports | Basic | ||
| Satisfaction surveys | |||
| Developers and security | |||
| Two-step sign-in | |||
| Roles and access per inbox | |||
| API, webhooks and MCP | |||
| Audit log | |||
All prices exclude VAT. More than 25 users or special requirements?Write to us.
Because customer service in a webshop is rarely one full-time job. The warehouse, the owner and a part-time helper should all be able to reply without each costing a licence. Every plan includes a number of users, and extra users cost $22 a month. An extra webshop costs $30 a month.
Every draft, reply, summary or translation the AI makes counts as one. Start includes 500 a month, Team 1,000 and Pro 2,000. On Pro, translations are free and do not count. If you use more, 1,000 extra cost $75. With your own OpenAI, Anthropic or OpenRouter key it costs $119 a month, and AI replies no longer count against the plan.
Yes. Connect your email so new messages arrive in Respoe, and import your help articles from files or your current help center. On Pro we help with setup and migration.
You pick a plan and pay by card. If you don't, the workspace is paused and nothing is deleted straight away. You can cancel month to month.
Connect your email and webshop, invite the team and answer from Respoe the same day.