ChannelWhatsApp in Respoe
Messages as conversations, replies within 24 hours and approved templates.
Set up under Apps in Respoe in a few minutes.
What Respoe shows
- Every WhatsApp thread as a conversation in the inbox, with owner, status and history.
- A panel with WhatsApp's 24-hour reply window, the customer's consent and delivery status for your messages.
What Respoe can do
- Replies with text within 24 hours of the customer's last message.
- Sends approved templates after the 24 hours when the customer has opted in.
Setup
How to connect WhatsApp
Every integration is set up under Apps in Respoe. Keys and tokens are stored encrypted, and each connection can be limited to chosen inboxes.
- 1
Have a WhatsApp Business account with a registered number in your Meta business portfolio.
- 2
Create a system user token with the whatsapp_business_management and whatsapp_business_messaging permissions.
- 3
Paste the token, app secret and number under Apps in Respoe, and verify the webhook at Meta.
What you need
- WhatsApp Business Platform (Cloud API) through Meta.
Good to know
- Images and files are not sent or received over WhatsApp yet; they show as an unsupported message.
Try Respoe free with your own inbox for 14 days
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- Priced per team, not per seat
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