Respoe fits best for
Webshops with 2 to 25 people in customer service who want the order beside the conversation and one fixed price
Respoe vs Gorgias
Both are built for webshops, but Gorgias costs more in busy months because the price follows ticket volume
Gorgias is an e-commerce helpdesk with a strong Shopify integration and pricing by ticket volume. Respoe is also built for webshops, but with one fixed price per team, Danish carriers and e-conomic beside the conversation.
Gorgias fits best for
Shopify stores that prefer paying by ticket volume
Price a month for a team of 6
Respoe$299
Gorgias$360
Information about Gorgias checked on 9 November 2026 on Gorgias pricing page
At a glance
How Respoe and Gorgias compare on price, AI and features
Topic
Respoe
Gorgias
Pricing model
Per team with users included
Flat price by ticket volume, extra tickets per unit
Lowest plan
$149 a month
$10 a month for 50 tickets (Starter)
AI
500 to 2,000 AI replies a month in the plan
AI Agent is an add-on from $250 a month
Free trial
14 days, no card
7 days, no card
Pricing and getting started
4 / 4
1,5 / 4
Channels
5 / 6
3,5 / 6
Webshop and operations
6 / 6
2 / 6
AI, help center and reports
5 / 5
1,5 / 5
The numbers count the features in the table further down, where “partly” counts as a half and features we could not confirm for Gorgias count as zero.
In short
The three differences that matter most in practice
No bill per ticket
Gorgias' price follows ticket volume. Respoe costs the same in January and in the holiday rush.
AI is in the plan
Respoe Team includes 1,000 AI replies a month. At Gorgias, AI Agent is an add-on.
Gorgias is strong on Shopify
Gorgias has many e-commerce integrations and a large app catalogue. Respoe is strongest on Danish systems such as GLS, PostNord and e-conomic.
Price
What a team of 6 people pays, worked out from public prices
Six people need to reply. Gorgias Starter and Basic include 3 seats, so we use Pro, which has unlimited seats and 2,000 tickets a month.
Respoe · Team
$299 a month
Team plan: $299 · 10 users included, 6 used: 0 extra
Gorgias · Pro
$360 a month
Pro plan, 2,000 tickets
In the example Respoe costs $61 less a month than Gorgias, before add-ons and usage.
- Respoe's prices exclude VAT. An AI reply in Respoe is every draft, reply, summary or translation; it is not the same unit as a “resolution” or “outcome” elsewhere.
- Tickets beyond the plan cost extra per unit. Gorgias' two pricing pages state different unit prices for Pro, so check the current price with Gorgias.
- AI Agent is not included: Gorgias states it starts at $250 a month. Voice starts at $70 a month plus usage.
See all of Gorgias's published plans and what they cover
| Plan | Price | What the price covers |
|---|---|---|
| Starter | $10 | A month. 50 tickets, 3 seats. |
| Basic | $60 | A month on monthly billing. 300 tickets, 3 seats. |
| Pro | $360 | A month on monthly billing. 2,000 tickets, unlimited seats. |
| Advanced | $900 | A month on monthly billing. 5,000 tickets. |
| Enterprise | Custom quote | More than 5,000 tickets. |
Prices checked on 9 November 2026, source: Gorgias pricing page. Respoe's prices exclude VAT, extra users cost $22 a month, extra webshops $30 a month, and 1,000 extra AI replies cost $75.
Features
The features side by side with short notes on what is included
“Not confirmed” means we could not confirm the feature on Gorgias's public pages, and it may well exist, for example through a third-party app.
Feature
Respoe
Gorgias
Pricing and getting started
Priced per team rather than per user
YesUsers included in the plan
PartlyBy ticket volume; 3 seats on Starter and Basic
Free trial
Yes14 days, no card
Yes7 days
Danish interface
Yes
Not confirmed
Price list in Danish kroner
YesExcl. VAT
Not confirmed
Channels
Yes
Yes
Website chat
Yes
Yes
YesTeam and Pro
Not confirmed
Messenger and Instagram
YesTeam and Pro
Yes
Phone
NoNo phone system. Relatel call history beside the customer
PartlyAdd-on from $70 a month plus usage
Amazon and eBay
YesTeam and Pro
Not confirmed
Webshop and operations
Shopify orders beside the conversation
Yes
Yes
WooCommerce
Yes
Yes
PrestaShop
YesIncluding a module for the chat
Not confirmed
Refund or cancel from the conversation
YesShopify and WooCommerce, Team and Pro
Not confirmed
GLS and PostNord on the order
YesShipmondo too
Not confirmed
e-conomic
YesPro
Not confirmed
AI, help center and reports
AI drafts for the team
YesEvery plan, with sources
Not confirmed
AI that answers customers
YesTeam and Pro, only from approved articles
PartlyAdd-on from $250 a month
AI included in the plan price
Yes500 to 2,000 AI replies a month by plan
NoAI Agent is an add-on
Help center
YesOn your own domain
Not confirmed
Reports
YesBasic on Start
Yes
Sources: Gorgias pricing page, Gorgias: choose your plan. Checked on 9 November 2026.
For Danish webshops
Respoe is built in Denmark for the systems Danish webshops use
Danish from the first click
Interface, chat, help center and automatic replies in Danish, and support from a Danish team.
GLS, PostNord and Shipmondo
The parcel's status and latest event sit on the order, so nobody has to look up the tracking number.
e-conomic and Business Central
Respoe has integrations with e-conomic and Business Central, so balances and invoices can sit beside the customer (Pro).
Shopify, WooCommerce and PrestaShop
Orders from the webshops Danish stores typically use, found by the customer's email address.
Prices in kroner
From DKK 999 a month excl. VAT for the whole team on the Danish price list. No exchange rate on the invoice.
Data in the EU
The app and its database run on servers in Germany.
Shopify
WooCommerce
PrestaShop
GLS
PostNord
e-conomic
Switching
How to move from Gorgias to Respoe, step by step
Most teams can answer customers from Respoe the same day, because the old system can keep running while you test.
- Step 1
Create the workspace
Try free for 14 days without a card. Invite the team and connect your webshop so orders sit beside conversations.
- Step 2
Forward the support email
Set your support address to forward to Respoe. Keep Gorgias running while you test and move the address completely when you are ready.
- Step 3
Move your help articles
Import articles from PDF, Word, Markdown or text files. They become drafts you review before they are published and used by the AI.
- Step 4
Swap the chat on your site
Add Respoe's chat in your colours and recreate the saved replies you use most. Then switch the old chat off.
This comes across to Respoe
- New messages, as soon as the support email forwards to Respoe
- Help articles from PDF, Word, Markdown or text files as drafts
- Customers and orders, fetched from your webshop once it is connected
This stays in the old system
- Old ticket history, because Respoe has no importer for conversations from Gorgias today, so keep access or an export for as long as you need it
- On the Pro plan we help with setup and migration, so you don't have to do it alone.
Honestly
When you should choose Gorgias over Respoe
Respoe is not the right choice for everyone, and these are the situations where we think Gorgias fits better.
You have few tickets and want to start small
Gorgias Starter is $10 for 50 tickets a month. That is cheaper than Respoe if you have very few tickets and at most three users.
You sell internationally on Shopify
Gorgias is widely used among Shopify stores and has a large catalogue of e-commerce apps.
Phone and SMS must be in the same inbox
Gorgias offers voice and SMS as add-ons. Respoe has no phone system.
Choose Respoe if this sounds like you
- You want a price that does not grow with ticket volume
- You ship with GLS or PostNord and keep books in e-conomic
- You want AI included and a Danish interface
Questions
Questions about Respoe and Gorgias
What does per-ticket pricing mean in practice?
At Gorgias the price follows the tickets in the plan, and tickets beyond it cost extra. In busy periods such as Black Friday and the holidays, the bill can therefore rise. Respoe has no limit on conversations; the price only follows the plan and the number of users.
Does Respoe work with Shopify like Gorgias?
Respoe has a Shopify integration that shows the customer's orders beside the conversation. On Team and Pro you can refund, send discount codes and cancel right from the conversation.
Can we move our old conversations from Gorgias to Respoe?
Not automatically today. Respoe has no tool that imports ticket history from Gorgias. New messages arrive in Respoe as soon as your email is connected, and help articles can be imported from files. Keep access to, or an export from, Gorgias for as long as you need the old history.
Is Respoe affiliated with Gorgias?
No. Respoe is an independent Danish product. Gorgias is a trademark of its owner. The information about Gorgias on this page comes from their public pages, checked on 9 November 2026, and may have changed since.
Can we try Respoe before we switch?
Yes. You can try every feature free for 14 days without a card. Many teams run Respoe beside their current system during the trial before moving the support address over completely.
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Gorgias is a trademark of its owner, and Respoe is not affiliated with, sponsored or endorsed by Gorgias. The information about Gorgias comes from their public pages on 9 November 2026 and may have changed, so see Gorgias's current terms on their site.
Try Respoe free with your own inbox for 14 days
Connect your email and webshop, invite the team and answer from Respoe the same day.
- No card needed
- Priced per team, not per seat
- Danish support