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Respoe vs Help Scout

Help Scout gives simple, friendly email support, while Respoe also shows the customer's order beside the conversation

Help Scout is known for a simple, email-like inbox and a good help center, priced per user with AI answers per resolution. Respoe is just as simple to use, but built for webshops with order actions, shipping and accounting beside the conversation.

Try Respoe free for 14 daysSee the price for a team

Respoe fits best for

Webshops with 2 to 25 people in customer service who want the order beside the conversation and one fixed price

Help Scout fits best for

Teams that want a simple, email-based inbox

Price a month for a team of 6

Respoe$299
Help Scout$150

Information about Help Scout checked on 9 November 2026 on Help Scout pricing page

At a glance

How Respoe and Help Scout compare on price, AI and features

Topic

Respoe

Help Scout

Pricing model

Per team with users included

Per user per month, AI answers per resolution

Lowest plan

$149 a month

Free; paid from $25 per user a month (Standard)

AI

500 to 2,000 AI replies a month in the plan

AI Answers $0.75 per resolution; 3 months free for new accounts

Free trial

14 days, no card

15 days, plus a free plan

Pricing and getting started

4 / 4
1 / 4

Channels

5 / 6
4,5 / 6

Webshop and operations

6 / 6
1,5 / 6

AI, help center and reports

5 / 5
3,5 / 5

The numbers count the features in the table further down, where “partly” counts as a half and features we could not confirm for Help Scout count as zero.

In short

The three differences that matter most in practice

1

Help Scout is cheaper for a small team

Standard is $25 per user, so up to 11 people Help Scout is cheaper than Respoe Team.

2

Respoe brings the order

Help Scout has a Shopify app. Respoe also has WooCommerce, PrestaShop, GLS, PostNord, payments and e-conomic beside the conversation.

3

AI without a meter

At Help Scout, AI answers to customers cost per resolution. In Respoe, AI replies are included in the plan up to a monthly number.

Price

What a team of 6 people pays, worked out from public prices

Six people answer email, chat and social messages. We use Help Scout Standard, the lowest paid plan with those channels. The pricing page has a monthly/annual toggle and does not clearly state which the price applies to.

Respoe · Team

$299 a month

Team plan: $299 · 10 users included, 6 used: 0 extra

Help Scout · Standard

$150 a month

Users: 6 × $25

In the example Help Scout is $149 cheaper a month than Respoe, before add-ons and usage.

  • Respoe's prices exclude VAT. An AI reply in Respoe is every draft, reply, summary or translation; it is not the same unit as a “resolution” or “outcome” elsewhere.
  • Plus, with unlimited AI drafts, is $45 per user, so 6 × $45 = $270 a month.
  • AI Answers, which replies to customers, costs $0.75 per resolution on top, after three free months for new accounts.
See all of Help Scout's published plans and what they cover
PlanPriceWhat the price covers
Free$05 users, 1 inbox, 100 contacts a month.
Standard$25Per user a month. Chat, WhatsApp, Instagram, Messenger, 2 inboxes.
Plus$45Per user a month. Unlimited AI drafts, advanced workflows, 5 inboxes.
Pro$75Per user a month. Demo only.

Prices checked on 9 November 2026, source: Help Scout pricing page. Respoe's prices exclude VAT, extra users cost $22 a month, extra webshops $30 a month, and 1,000 extra AI replies cost $75.

Features

The features side by side with short notes on what is included

“Not confirmed” means we could not confirm the feature on Help Scout's public pages, and it may well exist, for example through a third-party app.

Feature

Respoe

Help Scout

Pricing and getting started

Priced per team rather than per user

YesUsers included in the plan
NoPer user

Free trial

Yes14 days, no card
Yes15 days and a free plan

Danish interface

Yes
Not confirmed

Price list in Danish kroner

YesExcl. VAT
Not confirmed

Channels

Email

Yes
Yes

Website chat

Yes
YesFrom Standard

WhatsApp

YesTeam and Pro
YesFrom Standard

Messenger and Instagram

YesTeam and Pro
YesFrom Standard

Phone

NoNo phone system. Relatel call history beside the customer
PartlyThrough Aircall

Amazon and eBay

YesTeam and Pro
Not confirmed

Webshop and operations

Shopify orders beside the conversation

Yes
YesOfficial app

WooCommerce

Yes
Not confirmed

PrestaShop

YesIncluding a module for the chat
Not confirmed

Refund or cancel from the conversation

YesShopify and WooCommerce, Team and Pro
PartlyRefunds through the Shopify app

GLS and PostNord on the order

YesShipmondo too
Not confirmed

e-conomic

YesPro
Not confirmed

AI, help center and reports

AI drafts for the team

YesEvery plan, with sources
PartlyUnlimited from Plus

AI that answers customers

YesTeam and Pro, only from approved articles
Yes$0.75 per resolution

AI included in the plan price

Yes500 to 2,000 AI replies a month by plan
NoPer resolution after 3 free months

Help center

YesOn your own domain
Yes

Reports

YesBasic on Start
Yes

Sources: Help Scout pricing page, Help Scout: Shopify app. Checked on 9 November 2026.

For Danish webshops

Respoe is built in Denmark for the systems Danish webshops use

  • Danish from the first click

    Interface, chat, help center and automatic replies in Danish, and support from a Danish team.

  • GLS, PostNord and Shipmondo

    The parcel's status and latest event sit on the order, so nobody has to look up the tracking number.

  • e-conomic and Business Central

    Respoe has integrations with e-conomic and Business Central, so balances and invoices can sit beside the customer (Pro).

  • Shopify, WooCommerce and PrestaShop

    Orders from the webshops Danish stores typically use, found by the customer's email address.

  • Prices in kroner

    From DKK 999 a month excl. VAT for the whole team on the Danish price list. No exchange rate on the invoice.

  • Data in the EU

    The app and its database run on servers in Germany.

Respoe's shared inbox with email, chat and social messages
  • Shopify
  • WooCommerce
  • PrestaShop
  • GLS
  • PostNord
  • e-conomic

Switching

How to move from Help Scout to Respoe, step by step

Most teams can answer customers from Respoe the same day, because the old system can keep running while you test.

  1. Step 1

    Create the workspace

    Try free for 14 days without a card. Invite the team and connect your webshop so orders sit beside conversations.

  2. Step 2

    Forward the support email

    Set your support address to forward to Respoe. Keep Help Scout running while you test and move the address completely when you are ready.

  3. Step 3

    Move your help articles

    Import articles from PDF, Word, Markdown or text files. They become drafts you review before they are published and used by the AI.

  4. Step 4

    Swap the chat on your site

    Add Respoe's chat in your colours and recreate the saved replies you use most. Then switch the old chat off.

This comes across to Respoe

  • New messages, as soon as the support email forwards to Respoe
  • Help articles from PDF, Word, Markdown or text files as drafts
  • Customers and orders, fetched from your webshop once it is connected

This stays in the old system

  • Old ticket history, because Respoe has no importer for conversations from Help Scout today, so keep access or an export for as long as you need it
  • On the Pro plan we help with setup and migration, so you don't have to do it alone.

Honestly

When you should choose Help Scout over Respoe

Respoe is not the right choice for everyone, and these are the situations where we think Help Scout fits better.

You are a small team with few channels

Help Scout's free plan and low per-user price suit two or three people well.

You are not a webshop

Help Scout is used by many SaaS and service businesses where orders are not central.

You need HIPAA or SSO

Help Scout's Pro plan mentions SSO and HIPAA. Respoe does not offer HIPAA.

Choose Respoe if this sounds like you

  • You are a webshop and want to act on the order from the conversation
  • You want AI answers for customers without a per-resolution price
  • You want a Danish interface and Danish integrations

Questions

Questions about Respoe and Help Scout

Is Help Scout cheaper than Respoe?

On list price, yes: Help Scout Standard is $25 per user, so up to 11 users it is below Respoe Team's $299. If you want AI drafts (Plus, $45 per user), Respoe is cheaper from seven users, and Respoe includes orders, parcels and 1,000 AI replies.

Can we move our old conversations from Help Scout to Respoe?

Not automatically today. Respoe has no tool that imports ticket history from Help Scout. New messages arrive in Respoe as soon as your email is connected, and help articles can be imported from files. Keep access to, or an export from, Help Scout for as long as you need the old history.

Is Respoe affiliated with Help Scout?

No. Respoe is an independent Danish product. Help Scout is a trademark of its owner. The information about Help Scout on this page comes from their public pages, checked on 9 November 2026, and may have changed since.

Can we try Respoe before we switch?

Yes. You can try every feature free for 14 days without a card. Many teams run Respoe beside their current system during the trial before moving the support address over completely.

More comparisons with other helpdesks

See all alternatives

Help Scout is a trademark of its owner, and Respoe is not affiliated with, sponsored or endorsed by Help Scout. The information about Help Scout comes from their public pages on 9 November 2026 and may have changed, so see Help Scout's current terms on their site.

Try Respoe free with your own inbox for 14 days

Connect your email and webshop, invite the team and answer from Respoe the same day.

Try free for 14 daysTalk to us
  • No card needed
  • Priced per team, not per seat
  • Danish support