Jira in Respoe
Create or link an issue from the conversation.
Set up under Apps in Respoe in a few minutes.
What Respoe shows
- The issue's status, assignee and priority beside the conversation, kept up to date.
- An internal note when the issue is done and, optionally, reopen the conversation or draft a reply to the customer.
What Respoe can do
- Creates an issue from the conversation after confirmation. Notes only go along if you tick them.
- Links the conversation to an existing issue. Respoe never edits or deletes anything in Jira.
Setup
How to connect Jira
Every integration is set up under Apps in Respoe. Keys and tokens are stored encrypted, and each connection can be limited to chosen inboxes.
- 1
Create an API token and note your Jira address and email in Jira.
- 2
Open Apps in Respoe, choose Jira and paste it. Respoe stores it encrypted and never shows it again.
- 3
Choose which inboxes the connection is used for.
What you need
- Off by default; an admin turns it on.
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