Features
Everything customer service needs. In one tool.
From the first message to the solved case: the conversation, the customer, the order and the reply in one place.
Shared inbox
Every message in one inbox the whole team can see
Email, chat, WhatsApp, Messenger, Instagram and reviews become conversations with an owner, a status and a history. Nobody has to dig through three inboxes and a phone.
- Assign, snooze, tag and prioritise with keyboard shortcuts
- A warning when a colleague is already replying
- Internal notes and @mentions the customer never sees
- Saved replies and macros with the customer's name and order number filled in
Orders and actions
The order, the parcel and the payment beside the conversation
Respoe finds the customer's orders by email address. You see items, delivery, payment and returns, and you can refund, send a discount code or cancel without opening the webshop.
- Shopify, WooCommerce, PrestaShop, Magento, Shopware and BigCommerce
- GLS and PostNord tracking right on the order
- Amount limits per role and four-eyes approval
- Every action is written as a note in the conversation and in the audit log
AI
AI that answers from your own articles, not from the internet
The AI reads the conversation, the customer's order and your help articles and writes a draft with sources. You decide whether it only suggests or may answer customers itself in chat and email.
- Drafts, summaries, translation and rewrites in one shortcut
- Only answers from articles you approved for AI
- Hands over to the team on order questions, when unsure, or when the customer asks for a person
- Choose the model: OpenAI, Anthropic or your own key
Website chat
A chat that looks like your shop and knows the customer
Add the chat with one line of code or our module for WordPress and PrestaShop. Signed-in customers are recognised and can see their earlier conversations.
- Colours, logo, texts and opening hours in Danish and English
- Help articles and order status right in the chat
- Images and files, scanned for viruses before the team sees them
- See when the customer is typing and when a colleague is already replying
Help center
A help center that answers customers and trains the AI
Write articles in Respoe or import them from files and your old site. They are published on your own domain and are what the AI answers from.
- Own domain, logo and colours per brand
- See which questions your articles don't answer
- Turn a good reply from a conversation into an article
Automation
Rules that do the dull work before anyone opens the conversation
Route conversations by channel, language or topic, add tags, reply out of hours and close what is solved. Chatbot flows handle the routine questions in chat.
- Auto-assignment by shift and workload
- Reply targets and reminders before a customer waits too long
- Spam and phishing are kept out of the inbox
Reports
How many write, how fast you answer and how happy they are
Track reply times, solved conversations and satisfaction per channel, person and tag. Export to CSV when management asks.
- Satisfaction survey after every solved conversation
- See the topics that take most time and what the AI handled
Apps
Reply from your phone when you're away from the desk
Respoe has apps for iPhone and Android with notifications, Face ID and photos from the camera straight into the conversation.
- A notification when a conversation is assigned to you
- Locked with Face ID or fingerprint
Security
Built in Denmark, with data in the EU
Two-step sign-in, roles and access per inbox, virus scanning of files and an audit log of everything that happens to customer data.
- A customer's details can be hidden or deleted when they ask
- Secrets and keys are stored encrypted
See it with your own customers.
Answer customers faster. Starting today.
Connect your email and webshop, invite the team and answer from Respoe the same day.
- No card needed
- Priced per team, not per seat
- Danish support