One inbox for every channel
Email, chat, social messages and reviews. Every message gets an owner and a status.
NewAI that answers from your own articles
Customer service with the order right beside it
Respoe brings email, chat, WhatsApp, Messenger and Instagram into one inbox. Beside every conversation you see the customer's orders, parcels and payments, and AI writes the reply from your own help articles.
14 days free · no card · from $49/mo for the whole team
Works with the systems you already use
Shopify
WooCommerce
PrestaShop- WhatsApp
- Messenger
- Instagram
GLS
PostNord
Business Central
e-conomic- Trustpilot
Slack
Why Respoe
Built for webshops. Not for call centres with 200 agents.
The order is already found
Items, payment, parcel and returns beside the conversation. Refund or discount in two clicks.
#1042 · Emma Sørensen
Aura lamp, opal899 kr.
Arrived at depot, AarhusRefund DKK 899Send discount code
AI with sources
Every draft shows which article and which order the reply is based on. No guessing.
AI draft
You can return the lamp within 30 days of delivery. Pack it in the original box and use the return label that came in the parcel.
Returns and exchangesOrder #1042
One price for the whole team
No price per agent or per ticket. The warehouse and the owner can reply too.
$129
per month for 10 users
See all pricesThe product
Everything the team needs to reply. And nothing in the way.
Every message in one inbox the whole team can see
Email, chat, WhatsApp, Messenger, Instagram and reviews become conversations with an owner, a status and a history. Nobody has to dig through three inboxes and a phone.
- Assign, snooze, tag and prioritise with keyboard shortcuts
- A warning when a colleague is already replying
- Internal notes and @mentions the customer never sees
The order, the parcel and the payment beside the conversation
Respoe finds the customer's orders by email address. You see items, delivery, payment and returns, and you can refund, send a discount code or cancel without opening the webshop.
- Shopify, WooCommerce, PrestaShop, Magento, Shopware and BigCommerce
- GLS and PostNord tracking right on the order
- Amount limits per role and four-eyes approval
AI that answers from your own articles, not from the internet
The AI reads the conversation, the customer's order and your help articles and writes a draft with sources. You decide whether it only suggests or may answer customers itself in chat and email.
- Drafts, summaries, translation and rewrites in one shortcut
- Only answers from articles you approved for AI
- Hands over to the team on order questions, when unsure, or when the customer asks for a person
A chat that looks like your shop and knows the customer
Add the chat with one line of code or our module for WordPress and PrestaShop. Signed-in customers are recognised and can see their earlier conversations.
- Colours, logo, texts and opening hours in Danish and English
- Help articles and order status right in the chat
- Images and files, scanned for viruses before the team sees them
A help center that answers customers and trains the AI
Write articles in Respoe or import them from files and your old site. They are published on your own domain and are what the AI answers from.
- Own domain, logo and colours per brand
- See which questions your articles don't answer
- Turn a good reply from a conversation into an article
Rules that do the dull work before anyone opens the conversation
Route conversations by channel, language or topic, add tags, reply out of hours and close what is solved. Chatbot flows handle the routine questions in chat.
- Auto-assignment by shift and workload
- Reply targets and reminders before a customer waits too long
- Spam and phishing are kept out of the inbox
AI
An AI that works like your best colleague. It looks things up before it answers.
- 01
Reads the customer
The whole conversation, earlier messages and the customer's language.
- 02
Looks up the order
Status, parcel, payment and returns from the shop and carrier.
- 03
Finds the answer
Only in the articles and saved replies you approved.
- 04
Suggests or replies
As a draft for the team, or as a reply in chat and email if you turned it on.
You set the limits
Choose whether AI may reply in chat, email or both, and how sure it must be first.
Hands over in time
If the AI is unsure, or the customer asks for a person, the conversation goes to the team.
Speaks the customer's language
Messages are translated both ways, so you can reply in your own language.
Get started
Ready the same day. No consultants needed.
- 1
Connect email and chat
Forward your support email to Respoe and add the chat to your site with one line of code or our plugin.
- 2
Connect the webshop
Shopify, WooCommerce or PrestaShop. Orders and customers are fetched, and new ones arrive straight away.
- 3
Invite the team
Give colleagues access to the inboxes they need. Everyone can reply from computer or phone.
Pricing
One price per team. Not per agent.
Every plan has chat, email, AI drafts, a help center and apps. Try free for 14 days without a card.
Start
Email and chat for the small webshop.
$49/ mo
per workspace, excl. VATper workspace billed yearly, excl. VAT
- 3 users
- 200 AI replies / mo
- 1 webshop
What you get:
- Shared inbox for email and chat
- Website chat in your own design
- Orders from one webshop beside every conversation
- AI drafts from your help articles
- Help center on your own domain
- Saved replies, notes and tags
- iPhone and Android apps
14 days free · no card
Team
Every channel and order actions for the team.
$129/ mo
per workspace, excl. VATper workspace billed yearly, excl. VAT
- 10 users
- 1,000 AI replies / mo
- 3 webshops
Everything in Start, plus:
- WhatsApp, Messenger and Instagram
- Refund, discount and cancel from the conversation
- Parcels, payments and returns on the order
- AI that answers customers on its own
- Rules, auto-assignment and chatbot flows
- Reports and satisfaction surveys
- Slack, Teams, Jira and Linear
14 days free · no card
Pro
More brands, ERP and full control.
$299/ mo
per workspace, excl. VATper workspace billed yearly, excl. VAT
- 25 users
- 5,000 AI replies / mo
- Unlimited webshops
Everything in Team, plus:
- Multiple brands and help centers
- Business Central and e-conomic beside the customer
- Four-eyes approval for refunds
- API, webhooks and MCP for your own AI tools
- Chat without “Powered by Respoe”
- Audit log and export
- Help with setup and migration
14 days free · no card
Questions
What people ask.
Why is Respoe priced per team and not per seat?
Because customer service in a webshop is rarely one full-time job. The warehouse, the owner and a part-time helper should all be able to reply without each costing a licence. Every plan includes a number of users, and extra users cost $12 a month.
Which webshops does Respoe work with?
Shopify, WooCommerce, PrestaShop, Adobe Commerce (Magento), Shopware and BigCommerce. With Shopify you can also refund, send discount codes and cancel right from the conversation.
Does the AI answer customers without asking us?
Only if you turn it on. By default the AI writes drafts that a person approves. When you turn on automatic replies, it only answers from the articles you approved and hands the conversation to the team when it cannot find the answer.
What counts as an AI reply?
Every draft, reply, summary or translation the AI makes counts as one. If you use more than your plan includes, you can buy 500 more for $22. You can always write the reply yourself.
Can we move from Zendesk, Gorgias or Freshdesk?
Yes. Connect your email so new messages arrive in Respoe, and import your help articles from files or your current help center. On Pro we help with setup and migration.
Where is our data stored?
Respoe is built in Denmark and runs on servers in the EU. Respoe does not use your customer data to train AI models.
What happens after the 14 days?
You pick a plan and pay by card. If you don't, the workspace is paused and nothing is deleted straight away. You can cancel month to month.
Answer customers faster. Starting today.
Connect your email and webshop, invite the team and answer from Respoe the same day.
- No card needed
- Priced per team, not per seat
- Danish support